How do Humans Interact with Chatbots?: An Analysis of Transcripts

INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY

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Field Value
 
Title How do Humans Interact with Chatbots?: An Analysis of Transcripts
 
Creator Park, Mina
Aiken, Milam
Salvador, Laura
 
Description Chatbots enable machines to emulate human conversation, and recent developments have resulted in many online systems for the public to use. Although a few studies have investigated how humans interact with such programs, we are not aware of any that have analyzed transcripts in depth. In this study, students interacted with two Web-based chatbots, Rose and Mitsuku, for five minutes and evaluated how well they thought the software emulated human conversation. We reviewed the transcripts and found that students used fairly simple language and made many text errors. There were no significant differences between the two systems in our experimental measures, but we found that Rose tended to change the topic more often and Mitsuku seemed more argumentative.
 
Publisher KHALSA PUBLICATIONS
 
Date 2018-11-13
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://cirworld.com/index.php/ijmit/article/view/7921
10.24297/ijmit.v14i0.7921
 
Source INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY; Vol 14 (2019); 3338-3350
2278-5612
 
Language eng
 
Relation http://cirworld.com/index.php/ijmit/article/view/7921/7568
 
Rights Copyright (c) 2018 INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY
http://creativecommons.org/licenses/by/4.0
 

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