Strategy of National Archives of the Republic of Indonesia (ANRI) in Improving Service Quality: A Case Study of Sub Directorate of Archive Services

Record and Library Journal

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Field Value
 
Title Strategy of National Archives of the Republic of Indonesia (ANRI) in Improving Service Quality: A Case Study of Sub Directorate of Archive Services
 
Creator Irmalasari, Fitria
Mayesti, Nina
 
Subject Archives
Archive Services, strategy of services, ANRI

 
Description This study discuss about the strategy of National Archives on improving the quality of archival services. The main problems of this study are how the strategy of Sub-Directorate of Archives Services on improving the quality services and what the factor that can influence the quality services. This study aimed to describe the services’ strategy that is undertook by National Archives of The Republic of Indonesia. This research’s method is qualitative-descriptive through a case-study approach. The conclusion of this research shows, are: Develop of human resources through the delegation to enroll some education and training, ISO 9001:2008 certification about Management Quality’s System, integrated static archives services’ innovation, usage of technology, synergy of institutions, service of static archiving usage facilitated, and efficiency of archive services time’s period. The factors that influence the improvement of quality services are human resources, tools and infrastructures, and the availability of the archive. 
 
Publisher D3 Teknisi Perpustakaan Fakultas Vokasi Universitas Airlangga
 
Contributor
 
Date 2018-01-13
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article

 
Format application/pdf
 
Identifier http://e-journal.unair.ac.id/RLJ/article/view/7335
10.20473/rlj.V3-I2.2017.158-171
 
Source Record and Library Journal; Vol 3, No 2 (2017); 158-171
2442-5168
 
Language eng
 
Relation http://e-journal.unair.ac.id/RLJ/article/view/7335/4436
 
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Rights Copyright (c) 2018 Record and Library Journal
 

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