Improvement of Repair Service Quality Using Service Quality and Quality Function Deployment Methods (Case Study at UD Dua Teknik ASC PT LG Electronics)

International Journal of Seocology

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Field Value
 
Title Improvement of Repair Service Quality Using Service Quality and Quality Function Deployment Methods (Case Study at UD Dua Teknik ASC PT LG Electronics)
 
Creator Pradesi, Jihan
Yahya, Ramy
Anwar, Muhammad Miftakul
 
Subject Servqual, quality function deployment, house of quality
 
Description Authorized service center is an authorized service center appointed and approved by the main party. UD Dua Teknik is a business engaged in electronic repair and maintenance services that focuses on products owned by PT LG Electronics. This research was conducted to improve the service of UD Dua Teknik using the Servqual method and quality function deployment. The research shows that the dimensions of reliability and responsiveness have the largest gap and variables that can be pursued are appearance, service, handling, response speed. Based on the results of the preparation of the House of Quality, the proposed improvement is to provide training on all aspects.
 
Publisher STIE AAS Surakarta
 
Date 2021-08-26
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://seocologi.com/index.php/seocology/article/view/34
10.29040/seocology.v2i03.34
 
Source International Journal of Seocology; Volume 02, Issue 03 : May-August 2021; 119 - 128
2715-4467
2715-5005
10.29040/seocology.v2i03
 
Language eng
 
Relation https://seocologi.com/index.php/seocology/article/view/34/30
 
Rights https://creativecommons.org/licenses/by/4.0
 

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