Implementation of Knowledge Management in Different Industries

IJIIS : International Journal of Informatics and Information Systems

View Publication Info
 
 
Field Value
 
Title Implementation of Knowledge Management in Different Industries
 
Creator Hanafi, Mukhtar
Widiyanto, Andi
Nuryanto, Nuryanto
Rahman, Hafidz Fahrizal
Adhitama, Mohammad Rahardian
 
Subject Knowledge Management; Consumer Knowledge Management
 
Description Customer knowledge is a valuable asset, and gathering, managing, and sharing customer knowledge can be a useful competitive activity for organizations. Successful knowledge partnerships with essential and valuable customers can strengthen business performance and create an absolute competitive advantage that is difficult for competitors to emulate. In consumer knowledge management, companies often experience significant obstacles or constraints so that sometimes many companies prevent them from managing consumer knowledge. The company or organization depends on consumers who do not need to understand the industrial field of the company or organization. This paper discusses the comparison of the application of customer knowledge management in various industries. Research findings that all organizations must apply the three essential components of customer-related knowledge within the underlying conceptual framework. Three basic components of customer-related knowledge within a basic conceptual framework: knowledge for customers, knowledge of customers, and customer knowledge, cannot be eliminated. This proves the compatibility with previous studies. In fact, to succeed, they must be applied so that it is of value to the company. Implementation of the framework can present a great opportunity for the organization or company to make new products so that this will improve the performance of the company or organization and maintain the continuity of the company or organization.
 
Publisher Bright Publisher
 
Contributor
 
Date 2021-09-01
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://ijiis.org/index.php/IJIIS/article/view/107
10.47738/ijiis.v4i2.107
 
Source International Journal of Informatics and Information Systems; Vol 4, No 2: September 2021; 103-111
2579-7069
10.47738/ijiis.v4i2
 
Language eng
 
Relation http://ijiis.org/index.php/IJIIS/article/view/107/64
 
Rights Copyright (c) 2021 International Journal of Informatics and Information Systems
https://creativecommons.org/licenses/by-sa/4.0
 

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