Kegiatan Pelayanan Informasi Terhadap Tingkat Kepuasan Masyarakat di Mal Pelayanan Publik Kota Palopo

Jurnal Bina Praja: Journal of Home Affairs Governance

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Field Value
 
Title Kegiatan Pelayanan Informasi Terhadap Tingkat Kepuasan Masyarakat di Mal Pelayanan Publik Kota Palopo
Information Service Activities on the Public Satisfaction Levels in the Public Service Mall of Palopo City
 
Creator Sari, Nila
 
Subject information services
public satisfaction
service mall
DMPTSP
pelayanan informasi
kepuasan publik
pelayanan mal
DMPTSP
 
Description The government continues to make paradigm changes to make the government system even better. A rigid and centralized government has now turned into a decentralized government and has an entrepreneurial spirit. For this reason, it is necessary to improve service quality on an ongoing basis for the realization of prime public services. Improvement in the quality of public services is carried out comprehensively and integrated, both internally and externally. It is necessary to make improvements and requires proper management to improve service quality. Information services provided by the Public Service Mall by the Palopo City One-Stop Investment Service (DPMPTSP) is a breakthrough that sought to increase public satisfaction in the city of Palopo. This study investigates how public satisfaction with information services was carried out by Public Service Mall (DPMPTSP). This research uses quantitative research methods with a non-random sampling technique by accidental sampling, namely anyone who coincidentally meets the researcher can be used as a sample. The results of this study indicate that the information services provided by the Public Service Mall DPMPTS Palopo City make the public feel satisfied through indicators; (1), Building an information system (2), Establishing a list of information (3), providing facilities and infrastructure (4), Information complaint services. The contribution of this research is expected to be an innovation in realizing a fast, easy, transparent, sure, and affordable government service process as well as bringing closer and providing broader services to the public.
 
Publisher Research and Development Agency Ministry of Home Affairs
 
Date 2021-08-31
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
 
Format application/pdf
 
Identifier http://jurnal.kemendagri.go.id/index.php/jbp/article/view/917
10.21787/jbp.13.2021.219-229
 
Source Jurnal Bina Praja: Journal of Home Affairs Governance; Vol 13 No 2 (2021); 219-229
Jurnal Bina Praja: Journal of Home Affairs Governance; Vol. 13 No. 2 (2021); 219-229
2503-3360
2085-4323
10.21787/jbp.13(2).2021
 
Language eng
 
Relation http://jurnal.kemendagri.go.id/index.php/jbp/article/view/917/476
 
Rights Copyright (c) 2021 Author(s)
https://creativecommons.org/licenses/by-nc-sa/4.0
 

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