Pengaruh kualitas Pelayanan, Kepercayaan Nasabah dan Teknologi Sstem Informasi Terhadap Kepuasan Nasabah di PT. TASPEN Cabang Padang

Jurnal Ilmiah Pendidikan Scholastic

View Publication Info
 
 
Field Value
 
Title Pengaruh kualitas Pelayanan, Kepercayaan Nasabah dan Teknologi Sstem Informasi Terhadap Kepuasan Nasabah di PT. TASPEN Cabang Padang
 
Creator Zulvia, Dewi
Krisvia, Krisvia
 
Description The key competitive advantage in a situation full of competition is the ability of the company in improving customer satisfaction. Customer satisfaction will be the key to success, not only in the short term but sustainable competitive advantage. The purpose of this research is to find out and analyse the influence the service quality, trust and technology information system on customer satisfaction in Taspen (Persero) compayny of Padang. Technique data collecting in this research use the questionnaire.  The sample taken by as much 100 people customers at PT. Taspen (Persero) Branch the Padang by using scale likert. Design research is quantitative with the hypothesis. Data analysis techniques using multiple linear regression using SPSS 25. This result indicates that the variable of 1) service quality have an effect on positive to customer satisfaction 2) trust have an effect on positive to customer satisfaction 3) technology information system have an effect on positive to customer satisfaction
 
Publisher Fakultas Sastra Universitas Ekasakti
 
Date 2021-04-30
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://e-journal.sastra-unes.com/index.php/JIPS/article/view/459
10.36057/jips.v5i1.459
 
Source Jurnal Ilmiah Pendidikan Scholastic; Vol 5 No 1 (2021): Jurnal Ilmiah Pendidikan Scholastic; 96-105
2597-6540
2579-5449
 
Language eng
 
Relation http://e-journal.sastra-unes.com/index.php/JIPS/article/view/459/443
 
Rights Copyright (c) 2021 Jurnal Ilmiah Pendidikan Scholastic
http://creativecommons.org/licenses/by-nc-sa/4.0
 

Contact Us

The PKP Index is an initiative of the Public Knowledge Project.

For PKP Publishing Services please use the PKP|PS contact form.

For support with PKP software we encourage users to consult our wiki for documentation and search our support forums.

For any other correspondence feel free to contact us using the PKP contact form.

Find Us

Twitter

Copyright © 2015-2018 Simon Fraser University Library