Analysis of the Service Performance of a Driving License at the Traffic Unit of West Kutai Resort Police

Jurnal Administrasi Publik : Public Administration Journal

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Field Value
 
Title Analysis of the Service Performance of a Driving License at the Traffic Unit of West Kutai Resort Police
 
Creator Muliadnyana, Gede Pasek
Warsono, Hardi
Dwimawanti, Ida Hayu
 
Subject Performance; Driving License; Traffic Unit of West Kutai Police.
 
Description Driving license services in West Kutai were carried out by the Driving License Administration Service Unit. Based on the final report of Kutai Barat Police in 2016, it was noted that the issuance target was not achieved and the issuance of driving licenses decreased from 45,423 issued in 2015 to 36,086 SIMs issued in 2016. The objective of this study was to analyze the service performance of driving licenses at the Traffic Police. Kutai Barat and its supporting factors, inhibiting factors and efforts to improve its performance. Service performance was seen through service performance indicators of productivity, responsiveness, responsibility and accountability. The supporting and inhibiting factors were seen through human resources, organizational culture and community views. Meanwhile, efforts to improve were seen through efforts to increase work and plan for work improvement activities. The research method used was descriptive qualitative. The results indicates that the performance of the Traffic Unit of West Kutai Police was good, the supporting factors for the performance were organizational culture and community views, while the inhibiting factor was human resources.
 
Publisher Universitas Medan Area
 
Contributor Diponegoro University
 
Date 2021-06-16
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://ojs.uma.ac.id/index.php/adminpublik/article/view/2885
10.31289/jap.v10i1.2885
 
Source Jurnal Administrasi Publik : Public Administration Journal; Vol 11, No 1 (2021): JURNAL ADMINISTRASI PUBLIK (PUBLIC ADMINISTRATION JOURNAL) JUNI; 69-76
2548-7787
2088-527X
10.31289/jap.v11i1
 
Language eng
 
Relation http://ojs.uma.ac.id/index.php/adminpublik/article/view/2885/3278
http://ojs.uma.ac.id/index.php/adminpublik/article/downloadSuppFile/2885/242
http://ojs.uma.ac.id/index.php/adminpublik/article/downloadSuppFile/2885/243
 
Rights Copyright (c) 2021 Jurnal Administrasi Publik : Public Administration Journal
http://creativecommons.org/licenses/by-nc/4.0
 

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