MANAGEMENT INFORMATION SYSTEMS COMPLAINT OF COMPANY FACILITIES AT PT.MATTEL INDONESIA WEB-BASED

Antivirus : Jurnal Ilmiah Teknik Informatika

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Title MANAGEMENT INFORMATION SYSTEMS COMPLAINT OF COMPANY FACILITIES AT PT.MATTEL INDONESIA WEB-BASED
SISTEM INFORMASI MANAJEMEN KOMPLAIN FASILITAS PERUSAHAAN PADA PT. MATTEL INDONESIA BERBASIS WEB
 
Creator Renita, Norma
 
Subject Information Systems, Complaints, Web
Sistem Informasi, Komplain, Web
 
Description The complaint management system for company facilities is still ineffective because complaints are submitted manually through the complaint form and must be delivered directly to the engineering facility. In this case the facilities are supporting activities within the company, of course. In terms of delivering and handling complaints it is expected to be easier so that repairs are made quickly. Because of these constraints the authors intend to conduct research aimed at providing solutions through the study of various theories and observations in the field in the framework of developing existing systems in the company. The system development methodology that I use is the Waterfall methodology that refers to the SDLC (System Development Life Cycle) method, which consists of plan, analysis, design, implementation, and maintenance. The application is built based on the web using a PHP program, with a database using MySQL. The results of the development of a complaint management information system are needed in the company to optimize performance and streamline the time required. The development of a complaint management information system using the SDLC concept is very precise, this is evident from the results of tests that have been carried out with fast and accurate calculations. This system still has many shortcomings, therefore constructive input and suggestions are always expected by the author for the sake of improvement in the future.
Sistem manajemen komplain terhadap fasilitas perusahaan masih kurang efektif karena komplain disampaian secara manual melalui form komplain dan harus diantar langsung ke engineering facility. Dalam hal ini fasilitas adalah pendukung aktivitas didalam perusahaan tentunya. Dalam hal penyampaian dan penanganan komplain diharapkan lebih mudah agar perbaikan cepat dilakukan. Karena kendala tersebut penulis bermaksud melakukan penelitian yang bertujuan memberikan solusi melalui pengkajian berbagai teori dan observasi di lapangan dalam rangka pengembangan sistem yang ada diperusahaan tersebut. Metodologi pengembangan sistem yang penulis gunakan adalah metodologi Waterfall yang mengacu kepada metode SDLC (System Development Life Cycle), terdiri dari plan, analisis, desain, implementation, dan maintenance. Aplikasinya dibangun berbasis web dengan menggunakan program PHP, dengan database menggunakan MySQL. Hasil dari pengembangan sistem informasi manajemen komplain ini sangat dibutuhkan di perusahaan untuk mengoptimalkan kinerja serta mengefisienkan waktu yang dibutuhkan. Pengembangan sistem informasi manajemen komplain menggunakan konsep SDLC ini sangat tepat, hal ini terbukti dari hasil pengujian yang telah dilakukan dengan perhitungan yang cepat dan akurat. Sistem ini masih banyak kekurangan, oleh karena itu masukan dan saran yang membangun selalu penulis harapkan demi perbaikan dimasa yang akan datang.
 
Publisher Universitas Islam Balitar
 
Date 2021-01-11
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://ejournal.unisbablitar.ac.id/index.php/antivirus/article/view/1179
10.35457/antivirus.v15i1.1179
 
Source Antivirus : Jurnal Ilmiah Teknik Informatika; Vol. 15 No. 1 (2021): Mei 2021; 1-17
Antivirus : Jurnal Ilmiah Teknik Informatika; Vol 15 No 1 (2021): Mei 2021; 1-17
2527-337X
1978-5232
 
Language eng
 
Relation https://ejournal.unisbablitar.ac.id/index.php/antivirus/article/view/1179/914
 
Rights Copyright (c) 2021 Antivirus : Jurnal Ilmiah Teknik Informatika
https://creativecommons.org/licenses/by-sa/4.0
 

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