Kualitas Pelayanan dan Fasilitas Mempengaruhi Kepuasan Konsumen di Bandar Udara Notohadi Negoro Jember

Jurnal Manajemen dan Keuangan

View Publication Info
Field Value
Title Kualitas Pelayanan dan Fasilitas Mempengaruhi Kepuasan Konsumen di Bandar Udara Notohadi Negoro Jember
Creator Fakhrudin, Arif
Subject Quality Service, Facility, Costumer Satisfaction.
Description Transportation is a means that acts as a support, impetus and driving force. So thatpeople are more selective in choosing something, because people want servicesand facilities that exceed consumer expectations. This study aims to determine theeffect of service quality and facilities on customer satisfaction at Notohadi NegoroAirport, Jember. This study use two independent variables, namely the qualityservice and facility with a dependent costumer satisfaction. After a literaturereview and a hypothesis, the data for this study was collected through questionnaires with a total of 100 respondens who used the services of NotohadiNegoro Jember Airport as a research sample. The sampling technique used waspurposive sampling. The methods of data analysis used quantitative analysis,validity test, reliablity test, the multiple regression analysis, t test, f test, and test ofdetermining factor.The result of this study indicate that they are valid and reliable.In the hypothesis test, quality service and facility have a significant positive effecton customer satisfaction. The result of the test of the determining coefficient in thisstudy obtained a determining value of 0,168 which means that the amplitude of theinfluence of the variables quality service and facility on the satisfaction variable is16,8%.
Publisher Program Studi Manajemen Fakultas Ekonomi Universitas Samudra
Date 2021-06-01
Type info:eu-repo/semantics/article
Format application/pdf
Identifier https://ejurnalunsam.id/index.php/jmk/article/view/2611
Source Jurnal Manajemen dan Keuangan; Vol 10 No 1 (2021): JURNAL MANAJEMEN DAN KEUANGAN; 97-107
Language eng
Relation https://ejurnalunsam.id/index.php/jmk/article/view/2611/2471
Rights Copyright (c) 2021 Jurnal Manajemen dan Keuangan

Contact Us

The PKP Index is an initiative of the Public Knowledge Project.

For PKP Publishing Services please use the PKP|PS contact form.

For support with PKP software we encourage users to consult our wiki for documentation and search our support forums.

For any other correspondence feel free to contact us using the PKP contact form.

Find Us


Copyright © 2015-2018 Simon Fraser University Library