Perception of Quality in a Philippine Private Academic Institution

Sinergi : Jurnal Ilmiah Ilmu Manajemen

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Field Value
 
Title Perception of Quality in a Philippine Private Academic Institution
 
Creator G. Dalangin, Jerico John
 
Description The purpose of this research is to obtain information and measure the service quality experience in a Philippine Private Academic Institution. This study used quantitative descriptive research method utilizing individual level data through adapted research instrument from Pamatmat et. al. (2018) utilizing the Service Quality Dimension. Percentage, Mean Score, Frequency Distribution, T-test and ANOVA were used for data analysis. The study sought the participation of 290 parents from a private academic institution in North Metro Manila. Using snowball sampling method, the 290 parents’ respondents were derived using the Slovin’sformula based form the total student population of 1,061 admitted during school year 2018-2019 from the private institution. The Service Quality Experience Instrument was found to be highly reliable (38 items; α = .873). The result highlights the five dimensions of service quality experience where Place of resident and civil status was significant with the five dimension of service quality. Sex was significant to responsiveness. Educational Attainment was significant to assurance. Monthly Income was significant to assurance, empathy, reliability, and responsiveness. Sex was significant to assurance, reliability and responsiveness. Tangible scored lowest possibly due to the concern on parking space availability which might have impact the totality of the raw score for the tangible service quality dimension.  Assurance scored the highest wherein the item that got the highest score was pertaining to the community involvement of the private academic institution.
 
Publisher Economic and Bussiness Faculty, Dr Soetomo University
 
Date 2020-03-28
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
 
Format application/pdf
 
Identifier https://ejournal.unitomo.ac.id/index.php/feb/article/view/1854
10.25139/sng.v10i1.1854
 
Source Sinergi : Jurnal Ilmiah Ilmu Manajemen; Vol 10 No 1 (2020)
2549-0419
2087-4987
 
Language eng
 
Relation https://ejournal.unitomo.ac.id/index.php/feb/article/view/1854/1076
 
Rights Copyright (c) 2020 Sinergi : Jurnal Ilmiah Ilmu Manajemen
http://creativecommons.org/licenses/by-nc-sa/4.0
 

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