Optimization Of Consumer Dispute Resolution Agency In Efforts To Protect Consumer Rights In Cyberspace

Jurnal Hukum Lex Generalis

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Title Optimization Of Consumer Dispute Resolution Agency In Efforts To Protect Consumer Rights In Cyberspace
Optimalisasi Badan Penyelesaian Sengketa Konsumen (BPSK) dalam Upaya Proteksi Hak Konsumen di Ranah Siber
 
Creator Lestari, Maudy Andreana
Meliala, Dewi Ari Shia Wase
Anudiwanti, Puja
Amalina, Nasya Nurul
 
Subject Badan Penyelesaian Sengketa Konsumen
Hak Konsumen Siber
Online Alternatif Dispute Resolutions
Transaksi Digital
The Consumer Dispute Settlement Agency
Cyber Consumers’ Rights
Online Dispute Resolutions
Digital Transactions
 
Description Nowadays, the internet is being used as a platform to transact digitally which brings along new responsibilities for Indonesian law to protect consumers from online transaction frauds. Unfortunately, the existence of The Consumer Dispute Settlement Agency (BPSK) now hasn’t been considered as effective due to the lack of rights it has. Hence, the result of this study will show what BPSK needs to do to optimize its role in protecting cyber consumers, which are implementing Online Dispute Resolutions (ODR) and updating regulations that covers more of cyber consumer's rights.
Saat ini, keberadaan internet (interconnected-networking) merupakan wadah bagi masyarakat dalam melakukan transaksi secara digital dan memberikan tanggung jawab bagi pemerintah di Indonesia untuk dapat melindungi hak konsumen secara komprehensif melalui regulasi yang mampu mengakomodasi dengan baik. Sayangnya, eksistensi BPSK sebagai lembaga alternatif yang bertanggungjawab dalam menyelesaikan sengketa konsumen belum berperan maksimal dalam penyelesaian sengketa transaksi digital karena keterbatasan wewenang yang dimilikinya. Dengan demikian, penelitian ini akan menghasilkan suatu upaya dalam rangka optimalisasi peran dan fungsi BPSK untuk melindungi hak-hak konsumen pada ranah siber.
 
Publisher CV Rewang Rencang
 
Date 2021-04-20
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://ojs.rewangrencang.com/index.php/JHLG/article/view/48
 
Source Jurnal Hukum Lex Generalis; Vol. 2 No. 4 (2021): Civil Law Theme; 309-328
2746-4075
 
Language ind
 
Relation https://ojs.rewangrencang.com/index.php/JHLG/article/view/48/27
 
Rights Copyright (c) 2021 Jurnal Hukum Lex Generalis
https://creativecommons.org/licenses/by-sa/4.0
 

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