The relationship between counterproductive work behavior and emotional intelligence among pest control employees

JURNAL MANAJEMEN DAN PEMASARAN JASA

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Field Value
 
Title The relationship between counterproductive work behavior and emotional intelligence among pest control employees
 
Creator Susanti, Evi
Alwansyah, Adam Ahmad
 
Subject
CWB; EI; pest control industry; Indonesia.
 
Description The primary purpose of this research is to study the effect of emotional intelligence (EI) on the counterproductive work behavior (CWB) of employees in the pest control industry in Indonesia. Although the effect of EI on CWB can be analyzed using the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT), this model is not specific to employees; for this reason, EI will be measured via the Wong and Law Emotional Intelligence Scale (WLEIS). Questionnaires were distributed to 585 pest control employees. The data were analyzed using structural equation modeling (SEM). The results indicate that EI has a statistically significant negative relationship with CWB and that the more emotionally intelligent employees are, the less likely they will be to act counterproductively at work. These findings can potentially reduce the level of CWB for organizations and society by enabling companies to assess the EI of workers. 
 
Publisher Lembaga Penerbit Fakultas Ekonomi dan Bisnis
 
Contributor
 
Date 2021-04-06
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://www.trijurnal.lemlit.trisakti.ac.id/jasa/article/view/8199
10.25105/jmpj.v14i1.8199
 
Source Jurnal Manajemen dan Pemasaran Jasa; Vol 14, No 1 (2021): MARET; 95-108
2442-9732
0216-3780
 
Language eng
 
Relation http://www.trijurnal.lemlit.trisakti.ac.id/jasa/article/view/8199/6510
http://www.trijurnal.lemlit.trisakti.ac.id/jasa/article/downloadSuppFile/8199/904
 
Rights Copyright (c) 2021 Evi Susanti
http://creativecommons.org/licenses/by-nc/4.0
 

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