Emotional labor as the underlying mechanism in the relationship between emotional stability and affective commitment: A study in the hospitality industry

JURNAL MANAJEMEN DAN PEMASARAN JASA

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Field Value
 
Title Emotional labor as the underlying mechanism in the relationship between emotional stability and affective commitment: A study in the hospitality industry
 
Creator Subhiksa, Siwa Kantha
Purba, Debora Eflina
 
Subject
Affective commitment; emotional stability; emotive dissonance; emotive effort; deep acting; surface acting.
 
Description This study aims to examine the mediating effects of emotional labor variables, namely emotive effort and dissonance resulting from deep and surface acting strategies, which are based on the relationship between emotional stability and affective commitment. 249 data were obtained from the hospitality industry in major cities in Indonesia and were analyzed using a mediation technique. The results showed that emotive effort mediated the relationship between emotional stability and affective commitment. Furthermore, it was also shown that emotive dissonance did not mediate the relationship between emotional stability and affective commitment.
 
Publisher Lembaga Penerbit Fakultas Ekonomi dan Bisnis
 
Contributor
 
Date 2021-04-06
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://www.trijurnal.lemlit.trisakti.ac.id/jasa/article/view/7375
10.25105/jmpj.v14i1.7375
 
Source Jurnal Manajemen dan Pemasaran Jasa; Vol 14, No 1 (2021): MARET; 1-18
2442-9732
0216-3780
 
Language eng
 
Relation http://www.trijurnal.lemlit.trisakti.ac.id/jasa/article/view/7375/6504
http://www.trijurnal.lemlit.trisakti.ac.id/jasa/article/downloadSuppFile/7375/960
 
Rights Copyright (c) 2021 siwa kantha subhiksa, Debora Eflina Purba
http://creativecommons.org/licenses/by-nc/4.0
 

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