E-Banking Technology Characteristics and Performance of Micro and Small Enterprise in Kenya: A Moderated Mediation Model of Adoption and Innovative Behavior

SEISENSE Journal of Management

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Field Value
 
Title E-Banking Technology Characteristics and Performance of Micro and Small Enterprise in Kenya: A Moderated Mediation Model of Adoption and Innovative Behavior
 
Creator Kitigin, Beatrice
Korir, Michael
Chepkwony, Kefa
 
Subject E-banking
Adoption
Innovative behavior
Kenya
Small to medium enterprises
 
Description Purpose- The study investigated the indirect effect of innovative behavior on the relationship between e-banking technology characteristics and micro and small enterprises (MSE) performance through e-banking technology adoption in Kenya.
Design/methodology: The study employed an explanatory research design and a multistage sampling technique to collect cross-sectional data using a self-administered questionnaire. The sample size of 455 MSEs was drawn from a target population of 5915 in Vihiga County, Kenya.
Findings-The study findings showed a complementary mediation of e-banking technology adoption on the relationship between e-banking technology characteristics and MSE performance. Additionally, innovative behavior moderated the association between e-banking technology adoption and MSE performance but did not moderate the relationship between e-banking technology characteristics and e-banking technology adoption. Further, innovative behavior moderates the indirect relationship between e-banking technology characteristics and MSE performance via e-banking technology adoption. This effect was much more substantial, with a higher level of innovative behavior.
Practical Implications- These findings underscored the need for policy reviews for government, county, and private sector on e-banking technology adoption and MSE performance in Kenya.
Originality/value- The study's findings bring vital knowledge concerning the indirect effect of e-banking technology adoption and innovative behavior on the study variables.
 
Publisher SEISENSE (PRIVATE) LIMITED
 
Date 2021-01-02
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer Reviewed Article
 
Format application/pdf
 
Identifier http://journal.seisense.com/index.php/jom/article/view/480
10.33215/sjom.v4i1.480
 
Source SEISENSE Journal of Management; Vol. 4 No. 1 (2021): SEISENSE Journal of Management; 13-30
2617-5770
 
Language eng
 
Relation http://journal.seisense.com/index.php/jom/article/view/480/132
 
Rights Copyright (c) 2021 Beatrice Kitigin, Michael Korir, Kefa Chepkwony
https://creativecommons.org/licenses/by/4.0
 

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