THE QUALITY OF PERIODIC TEST OF MOTOR VEHICLES AT UPT. TESTING OF MOTOR VEHICLES IN TAMIANG LAYANG, EAST BARITO DISTRICT, CENTRAL KALIMANTAN

PubBis : Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis

View Publication Info
 
 
Field Value
 
Title THE QUALITY OF PERIODIC TEST OF MOTOR VEHICLES AT UPT. TESTING OF MOTOR VEHICLES IN TAMIANG LAYANG, EAST BARITO DISTRICT, CENTRAL KALIMANTAN
KUALITAS PELAYANAN UJI BERKALA KENDARAAN BERMOTOR PADA UPT. PENGUJIAN KENDARAAN BERMOTOR (PKB) DI TAMIANG LAYANG KABUPATEN BARITO TIMUR KALIMANTAN TENGAH
 
Creator Saputra, Dedy
Arbain, Taufik
Syafari, Muhammad Riduansyah
 
Description This study aims to analyze Motorized Vehicle Testing Service Quality at the UPT PKB Kabupaten Barito Timur and to analyze what are the supporting factors and inhibitors of Motorized Vehicle Testing Services at the UPT PKB Kabupaten Barito Timur.The research approach used is descriptive qualitative method, to describe the condition of the subject / object of research based on facts that appear or as they are. Data collection is done by observation, interview, and documentation techniques.Motorized Vehicle Testing Services at UPT PKB at Barito Timur Transportation Service is one of the public service institutions that carries out services on vehicle feasibility testing. As a public institution, it is mandatory to provide quality services, so as to provide satisfaction to the recipients of the service. The definition of Motorized Vehicle Testing (PKB) itself is an examination of the vehicle condition, whether the vehicle meets the requirements of land-worthy or not, including the completeness of vehicle documents, given the enormous benefits of public or non-public transportation equipment helping mobility of community activities.The results showed that the service quality of UPT PKB Kabupaten Barito Timur was inadequate or still low, because it was found that most of the five quality indicators were still low, especially indicators of reliability, responsiveness, assurance and empathy. The factors that influence are internal factors and external factors . Internal factors consist of organizational structure, human resources / apparatus, small service and financial systems, while external factors are in the form of budgeting policies and placement of personnel from related institutions without looking at needs and competencies.
Penelitian ini bertujuan untuk menganalisis Kualitas Pelayanan Pengujian Kendaraan Bermotor di UPT. Pengujian Kendaraan Bermotor Kabupaten Barito Timur danuntuk menganalisis apa saja yang menjadi  faktor  pendukung  dan  penghambat  Pelayanan Pengujian Kendaraan Bermotor di UPT. Pengujian Kendaraan Bermotor Kabupaten BaritoTimur.Pendekatan penelitian yang digunakan adalah  metode kualitatif deskriptif, untuk menggambarkan keadaansubjek/objek penelitian berdasarkan fakta-fakta yang tampak atau sebagaimana adanya. Pengumpulan data dilakukan dengan teknik observasi, wawancara, dan teknk dokumentasi. Pelayanan Pengujian Kendaraan Bermotor di UPT. Pengujian Kendaraan Bermotor ( PKB ) Dinas Perhubungan Kabupaten Barito Timur merupakan salah satu institusi pelayanan publik yang melaksanakan pelayanan terhadap uji kelayakan kendaraan. Sebagai instansi publik wajib memberikan pelayanan yang berkualitas, sehingga dapat memberikan  kepuasan terhadap penerima pelayanan. Pengertian  dari  Pengujian  Kendaraan  Bermotor  (PKB)  sendiri  adalah pemeriksaan kondisi kendaraan apakah kendaraan tersebut memenuhi persyaratanya layak  darat  atau  tidak,  termasuk  kelengkapan  surat-surat  kendaraan, mengingat  begitu  besarnya  manfaat dari  alat  transportasi  kendaraan umum atau tidak umum  membantu  mobilitas kegiatan masyarakat.Hasil penelitian menunjukan bahwa kualitas pelayanan UPT.Pengujian Kendaraan Bermotor Kabupaten Barito Timur belum memadai atau masih rendah, karena ditemukan sebagian besar darikelima indikator kualitas masih rendah terutama indikator reliability, responsiveness, assurance dan emphaty Faktor-faktor yang mempengaruhi adalah faktor internal dan faktor eksternal. Faktor internal terdiri dari struktur organisasi, sumberdaya manusia/aparat, system pelayanan dan finansial yang kecil, sedangkan faktor eksternal berupa kebijakan pengganggaran dan penempatan personil dari instansi terkait tanpa melihat kebutuhan dan kompetensi.
 
Publisher stiatabalong.ac.id
 
Date 2021-03-31
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
 
Format application/pdf
 
Identifier http://jurnal.stiatabalong.ac.id/index.php/PubBis/article/view/282
10.35722/pubbis.v5i1.282
 
Source Jurnal PubBis; Vol 5 No 1 (2021); 30-48
Jurnal PubBis; Vol 5 No 1 (2021); 30-48
2550-1054
2579-6240
10.35722/pubbis.v5i1
 
Language ind
 
Relation http://jurnal.stiatabalong.ac.id/index.php/PubBis/article/view/282/310
 
Rights Copyright (c) 2021 stiatabalong.ac.id
http://jurnal.stiatabalong.ac.id/index.php/PubBis/workflow/index/282/5
 

Contact Us

The PKP Index is an initiative of the Public Knowledge Project.

For PKP Publishing Services please use the PKP|PS contact form.

For support with PKP software we encourage users to consult our wiki for documentation and search our support forums.

For any other correspondence feel free to contact us using the PKP contact form.

Find Us

Twitter

Copyright © 2015-2018 Simon Fraser University Library