User Satisfaction Analysis of Online Public Access Catalog Using End User Computing Satisfaction Method

PIKSEL (Penelitian Ilmu Komputer Sistem Embedded dan Logic)

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Title User Satisfaction Analysis of Online Public Access Catalog Using End User Computing Satisfaction Method
 
Creator Trianisfi, Dista
Nurfaizah, Nurfaizah
Tripustikasari, Eka
 
Description Libraries are organizations with the activities of collecting, processing, disseminating, preserving, and presenting information that in which the Online Public Access Catalog (OPAC) have been widely adopted. However, the analysis of OPAC satisfaction is still rare. This study discusses the analysis of user satisfaction of OPAC. This study aims to determine the effect of content dimensions, accuracy, format, ease of use, and timeliness using the End User Computing Satisfaction (EUCS) method, a method for measuring the level of user satisfaction of a system. SPSS software was used to analyze user satisfaction. Sig. value of the content variable is greater than 0.1 (0.667), hence the hypothesis zero (H0) is accepted. It means that the content variable has no effect on user satisfaction. Sig. value for the accuracy variable is less than 0.1 (0.009), hence the H0 is rejected. Therefore, the accuracy variable has an effect on user satisfaction. Sig. value of the format variable is less than 0.1 (0.054), hence H0 was rejected, implying that the format variable has an effect on user satisfaction. Sig. value of the ease of use variable is greater than 0.1 (0.700), hence H0 is accepted, meaning that the ease of use variable has no effect on user satisfaction. Sig. value of the timeliness variable was 0.120 (> 0.1), hence H0 is accepted. Therefore, the timeliness variable has no effect on user satisfaction.
 
Publisher LPPM Universitas Islam 45 Bekasi
 
Date 2021-03-24
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
 
Format application/pdf
 
Identifier http://jurnal.unismabekasi.ac.id/index.php/piksel/article/view/2493
10.33558/piksel.v9i1.2493
 
Source PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic; Vol 9 No 1 (2021): Maret 2021; 45 - 62
2620-3553
2303-3304
10.33558/piksel.v9i1
 
Language eng
 
Relation http://jurnal.unismabekasi.ac.id/index.php/piksel/article/view/2493/1853
 
Rights Copyright (c) 2021 PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic
 

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