ANALISIS PENGARUH KUALITAS PELAYANAN TELLER TERHADAP KEPUASAN ANGGOTA PADA BMT POLIDANA POLITEKNIK NEGERI SEMARANG

Keunis

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Field Value
 
Title ANALISIS PENGARUH KUALITAS PELAYANAN TELLER TERHADAP KEPUASAN ANGGOTA PADA BMT POLIDANA POLITEKNIK NEGERI SEMARANG
 
Creator Sunindyo, Aris
 
Subject
Service Quality, Customer Satisfaction
 
Description This study aims to examine the quality of teller service which consists of tangibles, reliability, responsiveness, assurance, and empathy of member satisfaction by saving at Baitul Maal Wat Tamwil (BMT) Polidana Semarang State Polytechnic. The data used are primary data in the form of questionnaires' distribution to BMT members. The data used are primary data which are distributed through questionnaires to BMT members. This study used 100 members of the BMT Polidana as a sample. The data analysis tool used multiple regression analysis with SPSS 21. The results showed that tangibles, reliability, responsiveness and assurance had a significant effect on member satisfaction in saving at BMT Polidana State Polytechnic Semarang while empathy (empathy) does not have a significant effect on member satisfaction in saving at BMT Polidana Semarang State Polytechnic
 
Publisher Jurusan Akuntansi Politeknik Negeri Semarang
 
Contributor
 
Date 2021-02-27
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://jurnal.polines.ac.id/index.php/keunis/article/view/2156
10.32497/keunis.v9i1.2156
 
Source KEUNIS; Vol 9, No 1 (2021): JANUARI 2021; 1-12
2714-7274
2302-9315
10.32497/keunis.v9i1
 
Language eng
 
Relation https://jurnal.polines.ac.id/index.php/keunis/article/view/2156/107199
https://jurnal.polines.ac.id/index.php/keunis/article/downloadSuppFile/2156/127
 
Rights Copyright (c) 2021 The Author(s)
http://creativecommons.org/licenses/by-sa/4.0
 

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