Analysis of Quarantine Service Quality on Ship Crew Satisfaction during the Covid-19 Pandemic at Belawan Sea Port

Journal of Asian Multicultural Research for Medical and Health Science Study

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Field Value
 
Title Analysis of Quarantine Service Quality on Ship Crew Satisfaction during the Covid-19 Pandemic at Belawan Sea Port
 
Creator Mayridian, Rizal
Amirah, Asriwati
Moriza, Tengku
 
Subject Quality
Service Quarantine
Tangibles
Reliability
Responsiveness
 
Description This study aims to analyze the quality of quarantine services on ship crew satisfaction during the Covid-19 pandemic at the Belawan Sea port. This study is a quantitative study with a cross sectional method which aims to analyze the quality of quarantine services on satisfaction during the COVID-19 pandemic at the Belawan Sea Port using the ServQual approach which consists of physical evidence, reliability, responsiveness, assurance, and empathy. The results of the study are expected to provide input regarding the quality of quarantine services provided by the Class I Medan KKP to ship crews during the COVID-19 pandemic. Based on the ServQual analysis, the results show that the satisfaction of the crew of the quarantine service at Belawan Port is very satisfying with a suitability level of 107.56% (the average service / reality score is 4.00 and the expectation score is 3.72). It is suggested to improve coordination and more intensive advocacy with shipping agents as intermediaries between officers and skippers as crew so as to reduce the length of service waiting time, in order to increase the number of human resources carrying out document checks on board, involving female medical officers for health checks The crew who came from affected countries/ports to facilitate information retrieval, ordered the boarding officers to bring Personal Protective Equipment when interacting with the crew.
 
Publisher Journal of Asian Multicultural Research for Medical and Health Science Study
 
Date 2021-02-03
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://amrsjournals.com/index.php/jamrmhss/article/view/86
10.47616/jamrmhss.v2i1.86
 
Source Journal of Asian Multicultural Research for Medical and Health Science Study; Vol. 2 No. 1 (2021): Journal of Asian Multicultural Research for Medical and Health Science Study; 50-59
2708-972X
 
Language eng
 
Relation https://amrsjournals.com/index.php/jamrmhss/article/view/86/80
 
Rights Copyright (c) 2021 Journal of Asian Multicultural Research for Medical and Health Science Study
http://creativecommons.org/licenses/by-sa/4.0/
 

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