PELAKSANAAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM MENINGKATKAN KUALITAS PELAYANAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN BEKASI

Jurnal Caraka Prabu

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Title PELAKSANAAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM MENINGKATKAN KUALITAS PELAYANAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN BEKASI
 
Creator Noviyanto, Andreas
Rohayatin, Titin
Fauzi, Lukman Munawar
 
Description The implementation of public services at the Department of Population and Civil Registration of Bekasi Regency has not been optimal. If public services in the Department of Population and Civil Registration are seen from the implementation of the principles of Good Governance, such as aspects of accountability, transparency, and participation, they are still not optimal. This study uses a descriptive method with a qualitative approach. Observation data collection techniques and interviews with several informants related to research. The results of the study, which led to the implementation of the principles of Good Governance in population administration services at the Population and Civil Registration Service, have not run optimally, judging from the accountability of the mismatch between implementation and operational standards (SOP), as well as unclear service completion, not timely in providing services to the community. When viewed from the transparency aspect of the lack of availability regarding population administration services, the Department of Population and Civil Registration has not maximally used the official website in providing information to the public. And from the last aspect, namely participation, the community has not been fully involved in providing criticism and suggestions and the community is not involved in evaluating services.
Keywords: Good Governance Principles, Accountability, Transparency, Participation, Population Administration Services
Pelaksanaan pelayanan publik di Dinas Kependudukan  dan  Pencatatan  Sipil Kabupaten Bekasi terlihat belum optimal. Apabila pelayanan Publik di Dinas Kependudukan dan Pencatatan Sipil dilihat dari pelaksanaan prinsi-prinsip Good Governance, seperti aspek akuntabilitas, transparansi, dan partisipasi masih belum maksimal. Penelitian ini menggunakan metode deskriptif  dengan  pendekatan kualitatif. Teknik pengumpulan data observasi dan wawancara dengan beberapa informan yang berkaitan dengan penelitian. Hasil penelitian, yang menyebabkan pelaksanaan prinsip-prinsip Good Governance dalam pelayanan administrasi kependudukan di Dinas Kependudukan dan Pencatatan Sipil belum berjalan dengan optimal, melihat dari akuntabilitas adanya ketidaksesuaian antara pelaksanaan dengan standar operasional (SOP), serta ada ketidakjelasan penyelesaian pelayanan, tidak tepat waktu dalam memberikan pelayanan kepada masyarakat. Jika dilihat dari aspek transparansi kurangnya ketersediaan mengenai pelayanan administrasi kependudukan, Dinas Kependudukan dan Pencatatan Sipil belum maksimal dalam menggunakan website resmi dalam memberikan informasi kepada masyarakat. Dan dari aspek yang terakhir yaitu partisipasi, masyarakat belum sepenuh terlibat dalam memberikan kritik dan saran dan ketidakterlibatan masyarakat dalam mengevaluasi pelayanan.
Kata Kunci: Prinsip Good Governance, Akuntabilitas, Transparansi, Partisipasi, Pelayanan Administrasi Kependudukan
 
Publisher Universitas Jenderal Ahmad Yani
 
Date 2019-06-01
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://ejournal.fisip.unjani.ac.id/index.php/jurnal-caraka-prabu/article/view/336
10.36859/jcp.v3i1.336
 
Source Jurnal Caraka Prabu; Vol 3 No 1 (2019): Jurnal Caraka Prabu; 92-112
2746-4741
2597-4890
10.36859/jcp.v3i1
 
Language ind
 
Relation http://ejournal.fisip.unjani.ac.id/index.php/jurnal-caraka-prabu/article/view/336/170
 
Rights Copyright (c) 2019 Jurnal Caraka Prabu
http://creativecommons.org/licenses/by-nc/4.0
 

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