Analysis of Beneficiaries Satisfaction Measurement at Baznas Scholarship Institution

Proceedings of International Conference on Da'wa and Communication

View Publication Info
 
 
Field Value
 
Title Analysis of Beneficiaries Satisfaction Measurement at Baznas Scholarship Institution
 
Creator Fadhil, Muhammad
 
Subject satisfaction
BAZNAS
Service
Top Two Box
Strengthening the Potency of Local Peole In Contemporary Era
 
Description The service of the Organization must be excellent to give satisfaction to beneficiaries. The National Board of Zakat (BAZNAS) through the BAZNAS Scholarship Institution (LBB) have a program to give a scholarship for Indonesian student in Indonesia, Malaysia, Egypt, and India. To support this program, LBB must have good scholarship management and communication. This study aims to identify satisfaction of communication service and scholarship management from BAZNAS Scholarship Beneficiaries using analysis of reliability, Top-Two Box method, and correlation test using SPSS application for data processing. The data was collected through an online questionnaire. A total of 321 were the research samples. The results of Cronbach's Alpha test on the questionnaires and data show that the data are reliable in this study (Cronbach's Alpha value = 0.922). Through the analysis using the Top-Two Box method, prove that LBB has good satisfaction from beneficiaries. The overall value of participant’s satisfaction is 98.18% was the satisfaction of communication service higher than scholarship management. The highest score of satisfaction item is language ability and the lowest score is the punctuality of scholarship distribution. In this research, we analyze the correlation of gender, age, and level of education with the results are 0.525; 0.401; and 0.927. With the high satisfaction results, we hope our Beneficiaries can be a loyal Muzakki in the future.
 
Publisher Da’wa and Communication Faculty of the Sunan Ampel State Islamic University Surabaya, Indonesia.
 
Date 2020-11-26
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Text
 
Format application/pdf
 
Identifier http://proceedings.uinsby.ac.id/index.php/ICONDAC/article/view/380
10.15642/icondac.v2i1.380
 
Source Proceedings of International Conference on Da'wa and Communication; Vol. 2 No. 1 (2020): Moderate Da’wa: Instruments of Reception for the Superdiverse Society; 205-217
2686-6048
 
Language eng
 
Relation http://proceedings.uinsby.ac.id/index.php/ICONDAC/article/view/380/415
 
Coverage Jakarta, 2020
 
Rights Copyright (c) 2020 Proceedings of International Conference on Da'wa and Communication
http://creativecommons.org/licenses/by/4.0
 

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