Rekayasa Informasi Untuk Mendukung Keberlangsungan Proses Service Level Management

JURIKOM (Jurnal Riset Komputer)

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Title Rekayasa Informasi Untuk Mendukung Keberlangsungan Proses Service Level Management
Creator Aditya, Bayu Rima
Sanjaya, Muhammad Barja
Subject Information Engineering, Service Level Management, Service Level Agreement, Information System
Description The main component of the entire strategy in Service Level Management (SLM) as a service provider is shown by implementing the Service Level Agreement (SLA). The service provider has to always guarantee that SLA which is indeed determined for a customer is achieved and fulfilled. The thing causing a failure in fulfilment of SLA is the expectation of business that is categorized in high indication while SLA establishment is still in progress, so it is indicated that there is a difference of perception between business and IT paradigm. The aim of this study is to build a framework to facilitate the achievement of a balance between the expected quality for the customer as the receiver party and the service which is offered by a service provider. The methodology which is applied in this study is by using an approach of informationengineering that consists of planning the analysis of related vision, planning of the technology effect, analysis of critical success factor, analysis of problem and purpose, as well as the identification of business area. The research which is conducted has given an obvious perspective paradigm in general that an integrated information system is indeed needed into the implementation of SLM to complete the significance among the functional divisions in a company
Publisher STMIK Budi Darma
Date 2020-04-26
Type info:eu-repo/semantics/article
Peer-reviewed Article
Format application/pdf
Source JURIKOM (Jurnal Riset Komputer); Vol 7, No 2 (2020): April 2020; 194-199
Language eng
Rights Copyright (c) 2020 JURIKOM (Jurnal Riset Komputer)

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