Rekayasa Informasi Untuk Mendukung Keberlangsungan Proses Service Level Management

JURIKOM (Jurnal Riset Komputer)

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Field Value
 
Title Rekayasa Informasi Untuk Mendukung Keberlangsungan Proses Service Level Management
 
Creator Aditya, Bayu Rima
Sanjaya, Muhammad Barja
 
Subject Information Engineering, Service Level Management, Service Level Agreement, Information System
 
Description The main component of the entire strategy in Service Level Management (SLM) as a service provider is shown by implementing the Service Level Agreement (SLA). The service provider has to always guarantee that SLA which is indeed determined for a customer is achieved and fulfilled. The thing causing a failure in fulfilment of SLA is the expectation of business that is categorized in high indication while SLA establishment is still in progress, so it is indicated that there is a difference of perception between business and IT paradigm. The aim of this study is to build a framework to facilitate the achievement of a balance between the expected quality for the customer as the receiver party and the service which is offered by a service provider. The methodology which is applied in this study is by using an approach of informationengineering that consists of planning the analysis of related vision, planning of the technology effect, analysis of critical success factor, analysis of problem and purpose, as well as the identification of business area. The research which is conducted has given an obvious perspective paradigm in general that an integrated information system is indeed needed into the implementation of SLM to complete the significance among the functional divisions in a company
 
Publisher STMIK Budi Darma
 
Contributor
 
Date 2020-04-26
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://ejurnal.stmik-budidarma.ac.id/index.php/jurikom/article/view/2012
10.30865/jurikom.v7i2.2012
 
Source JURIKOM (Jurnal Riset Komputer); Vol 7, No 2 (2020): April 2020; 194-199
2715-7393
2407-389X
10.30865/jurikom.v7i2
 
Language eng
 
Relation https://ejurnal.stmik-budidarma.ac.id/index.php/jurikom/article/view/2012/1545
 
Rights Copyright (c) 2020 JURIKOM (Jurnal Riset Komputer)
http://creativecommons.org/licenses/by-sa/4.0
 

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