Profiling The Needs and Wants of Millennials in The Tourism Industry: Implications for Zimbabwe

Hospitality & Tourism Review

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Field Value
 
Title Profiling The Needs and Wants of Millennials in The Tourism Industry: Implications for Zimbabwe
 
Creator Phanos Matura
Aretha Takaza
 
Subject Millennials
Tourism industry
Generation
Marketing
 
Description Purpose: The main purpose of the paper is to profile the needs and wants of millennials in the tourism industry and their implications for tourism operators in Zimbabwe.
Methods: The study adopted a qualitative design approach with document analysis being the data collection method. Data were analyzed thematically. 
Results: The major finding was that millennials desire authentic and memorable experiences, they are highly knowledgeable, have strong digital skills, they are social media creatures and are permanently connected online, they are particular and question everything, they prefer leisure and recreational activities, they prefer hotel facilities with health-oriented facilities like fitness centers and they practice volunteer tourism.  Millennials are different, they think and act differently, and their travel choices and preferences are different from the generations before them.
Implications: Tourism operators including hotels should adapt their service delivery systems to the needs and wants of millennials to achieve superior business performance. There is a need for the adoption of proactive marketing strategies as well as taking full advantage of the opportunities presented by millennials in the tourism industry in Zimbabwe.
 
Publisher Research & Innovation Initiative
 
Date 2020-11-15
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://riiopenjournals.com/index.php/hospitality-tourism-review/article/view/215
10.38157/hospitality-tourism-review.v1i2.215
 
Source Hospitality & Tourism Review; Vol 1 No 2 (2020): Hospitality & Tourism Review; 36-49
2692-5443
10.38157/hospitality-tourism-review.v1i2
 
Language eng
 
Relation https://riiopenjournals.com/index.php/hospitality-tourism-review/article/view/215/91
 
Rights Copyright (c) 2020 Hospitality & Tourism Review
 

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