ANALISIS KUALITAS PELAYANAN PENDIDIKAN DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) BERBASIS WEB

Jurnal Teknovasi : Jurnal Teknik dan Inovasi

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Title ANALISIS KUALITAS PELAYANAN PENDIDIKAN DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) BERBASIS WEB
 
Creator Haryati, Sri
 
Subject journal computer science, innovation, economic science

 
Description Students are internal academic and administrative customers in a higher education environment. It is hoped that students as consumers can enjoy good educational services. However, it is necessary to have a forum for channeling the aspirations of student satisfaction levels as a benchmark for higher education performance in providing quality educational services.
The focus of this study is the measurement of service satisfaction to students. This study uses the SERVQUAL instrument to measure student satisfaction and data analysis is carried out using the importance performance analysis (IPA) method and testing by creating a web-based questionnaire system design in which the hope is that this system can support university decision making, especially in the Computerized Accounting Study Program, Banjarmasin State Polytechnic

Keywords : Education Services, Importance Performance Analysis (IPA), web-based.
 
Publisher LPPM Politeknik LP3I Medan
 
Contributor Politeknik Negeri Banjarmasin
 
Date 2020-10-31
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Artikel yang dipeer-review
 
Format application/pdf
 
Identifier http://ejurnal.plm.ac.id/index.php/Teknovasi/article/view/467
 
Source Jurnal Teknovasi : Jurnal Teknik dan Inovasi; Vol 7, No 2 (2020): TEKNOVASI OKTOBER 2020; 92-99
Jurnal Teknovasi : Jurnal Teknik dan Inovasi; Vol 7, No 2 (2020): TEKNOVASI OKTOBER 2020; 92-99
2540-8389
2355-701X
 
Language ind
 
Relation http://ejurnal.plm.ac.id/index.php/Teknovasi/article/view/467/pdf
http://ejurnal.plm.ac.id/index.php/Teknovasi/article/downloadSuppFile/467/46
 
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