Pengaruh Kualitas Layanan Terhadap Tingkat Kepuasan Masyarakat Pada Kantor Imigrasi Bengkalis

IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita

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Field Value
 
Title Pengaruh Kualitas Layanan Terhadap Tingkat Kepuasan Masyarakat Pada Kantor Imigrasi Bengkalis
 
Creator Junery, Muhammad Fadhil
Asyira, Nur
 
Subject Service Quality
Community Satisfaction
Bengkalis Immigration
 
Description This research aims to determine the immigration office services providing services to the community and how much influence the quality of immigration office services on the level of community satisfaction. This research uses a descriptive quantitative method. The population in this research amounted to 21613 people. While sampling uses the Slovin formula with convenience sampling technique so that a sample of 100 people is obtained. Data collection techniques used were observation, interviews, documentation, questionnaires and literature studies. The results of this research are that the service at the Bengkalis Immigration Office has been well fulfilled based on the determination of the central government. Then the service quality of Bengkalis Immigration Office has a significant effect on the level of community satisfaction with a percentage of influence of 68.6% and the remaining 31.4% is influenced by other variables.
 
Publisher LPPM Publishing & Printing
 
Date 2020-06-26
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://ejournal.stiesyariahbengkalis.ac.id/index.php/iqtishaduna/article/view/222
10.46367/iqtishaduna.v9i1.222
 
Source IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita; Vol 9 No 1 (2020): IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita - June; 102-114
2684-8228
2303-3568
 
Language eng
 
Relation https://ejournal.stiesyariahbengkalis.ac.id/index.php/iqtishaduna/article/view/222/220
 
Rights Copyright (c) 2020 IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita
http://creativecommons.org/licenses/by-nc-sa/4.0/
 

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