STANDAR PELAYANAN PEMBUATAN E-KTP DI KANTOR KECAMATAN BATI-BATI (BERDASARKAN PERATURAN BUPATI NOMOR 29 TAHUN 2018)

PubBis : Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis

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Title STANDAR PELAYANAN PEMBUATAN E-KTP DI KANTOR KECAMATAN BATI-BATI (BERDASARKAN PERATURAN BUPATI NOMOR 29 TAHUN 2018)
SERVICE STANDARDS FOR MAKING E-KTP IN THE KECAMATAN BATI-BATI OFFICE (BASED ON REGENT REGULATION NUMBER 29 OF 2018)
 
Creator Widiati, Widiati
 
Description The KTP-making service is one example of a form of public service provided by government officials. In this study, the aim of this research is to find out the service standards for making E-KTP at the Bati-Bati District Office, in terms of the aspects of service time, service fees / rates, facilities and infrastructure or service facilities, competence of service providers and number of service implementers. This study used a qualitative approach to descriptive research, and the data collection techniques used in this study were observation, interviews, questionnaires and documentation. Whereas for the analysis of the data used is using an Interactive Analysis Model.
Based on the results of research and discussion, it shows that the standard of service for making E-KTP at the Bati-Bati District Office of Tanah Laut Regency is running well, with the final percentage value of research results of 80.6%. This result was obtained based on 5 aspects, namely the aspect of the service period was included in the good category as much as 67%, the cost / tariff aspect of the service was included in the very good category as much as 95%, the aspect of facilities and infrastructure or service facilities was in the good category as much as 77%, the aspect of competence service providers included in the good category as much as 78%, and aspects of the number of service providers included in the excellent category as much as 86%. With the overall results showing a good percentage, it is necessary to have consistency to continue to provide excellent service and improve the quality of service from all aspects in making E-KTP at the Bati-Bati District Office, Tanah Laut Regency.
Keywords: Service Standards, e-KTP, Perbub
Pelayanan pembuatan KTP merupakan salah satu contoh bentuk pelayanan publik yang diberikan oleh aparatur pemerintah. Dalam penelitian ini bertujuan untuk Mengetahui Standar Pelayanan Pembuatan E-KTP di Kantor Kecamatan Bati-Bati,  ditinjau dari aspek  Jangka waktu pelayanan, Biaya/tarif pelayanan, Sarana dan prsarana atau fasilitas pelayanan, Kompetensi pelaksana pelayanan dan Jumlah pelaksana pelayanan. Penelitian ini menggunakan metode pendekatan kualitatif dengan jenis penelitian deskriptif, dan teknik pengumpulan data yang digunakan dalam penelitian ini adalah observasi, wawancara, angket serta dokumentasi. Sedangkan untuk analisa data yang digunakan adalah menggunakan Analisis Model Interaktif.
Berdasarkan hasil penelitian dan pembahasan menunjukkan bahwa standar pelayanan pembuatan E-KTP di Kantor Kecamatan Bati-Bati Kabupaten Tanah Laut berjalan dengan baik, dengan nilai persentasi akhir hasil penelitian sebanyak 80,6%. Hasil in didapat berdasarkan 5 aspek yaitu aspek jangka waktu pelayanan termasuk dalam kategori baik sebanyak 67%, aspek biaya/tarif pelayanan termasuk dalam kategori sangat baik sebanyak 95%,  aspek sarana dan prasarana atau fasilitas pelayanan termasuk dalam kategori baik sebanyak 77%, aspek kompetensi pelaksana pelayanan termasuk dalam kategori baik sebanyak 78%, dan aspek jumlah pelaksana pelayanan termasuk dalam kategori sangat baik sebanyak 86%. Dengan keseluruhan hasil menunjukan persentase yang baik maka perlu adanya konsistensi untuk terus memberikan pelayanan yang prima dan meningkatkan kualitas pelayanan dari segala aspek dalam pembuatan E-KTP di Kantor Kecamatan Bati-Bati Kabupaten Tanah Laut.
Kata Kunci : Standar Pelayanan, e-KTP, Perbub
 
Publisher stiatabalong.ac.id
 
Date 2020-09-14
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
 
Format application/pdf
 
Identifier http://jurnal.stiatabalong.ac.id/index.php/PubBis/article/view/274
10.35722/pubbis.v4i2.274
 
Source Jurnal PubBis; Vol 4 No 2 (2020); 113-125
Jurnal PubBis; Vol 4 No 2 (2020); 113-125
2550-1054
2579-6240
10.35722/pubbis.v4i2
 
Language ind
 
Relation http://jurnal.stiatabalong.ac.id/index.php/PubBis/article/view/274/224
 
Rights Copyright (c) 2020 stiatabalong.ac.id
http://jurnal.stiatabalong.ac.id/index.php/PubBis/workflow/index/274/5
 

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