Pengaruh Kualitas Pelayanan terhadap Kepuasan Masyarakat di Kantor SAMSAT Pati

JURNAL AKUNTANSI DAN PAJAK

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Field Value
 
Title Pengaruh Kualitas Pelayanan terhadap Kepuasan Masyarakat di Kantor SAMSAT Pati
 
Creator Nasihah, Dzurrotin
 
Subject

 
Description Public services are services provided by the government to the community. The services provided must be quality, directed and maximum. The SAMSAT office Pati is an agency that serves for the management of (1) Customs transfer of motor vehicle an average of 5,057 vehicles and 442 cars a month and (2) Vehicle tax totaling 8,959 units monthly and 4,289 for cars. The purpose of this study explains the empirical test results of the influence of SAMSAT service quality in Pati with indicators of attitude, speed, empathy, appearance and knowledge. The four standards are assessed by the community from the service experience obtained. This research uses a quantitative research approach. This type of research is field research. The method used is survey. Data analysis techniques used are the validity and reliability of the instrument, the classic assumption test, and the hypothesis test. Based on the calculation results F count is greater than the F table (46.392> 3.30). The results of hypothesis testing indicate that there is a significant influence between good quality (reliability, responsiveness, assurance, empathy and physical evidence) on the satisfaction of motor vehicle taxpayers in SAMSAT Pati.
 
Publisher ITB AAS INDONESIA
 
Contributor
 
Date 2020-07-18
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://jurnal.stie-aas.ac.id/index.php/jap/article/view/1154
10.29040/jap.v21i1.1154
 
Source Jurnal Akuntansi dan Pajak; Vol 21, No 01 (2020): Jurnal Akuntansi dan Pajak Vol. 21 No. 1, Juli 2020
2579-3055
1412-629X
 
Language eng
 
Relation http://jurnal.stie-aas.ac.id/index.php/jap/article/view/1154/pdf
 
Rights Copyright (c) 2020 Jurnal Akuntansi dan Pajak
http://creativecommons.org/licenses/by/4.0
 

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