Industrial relations dominance in the ride sharing transportation apps

Jurnal Studi Komunikasi (Indonesian Journal of Communications Studies)

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Title Industrial relations dominance in the ride sharing transportation apps
Creator Alia, Mandra Nur
Suyanto, Bagong
Dugis, Vinsensio
Subject industrial relations; sharing economy; grab; business partner; domination; hidden interests
Description The development of digitalisation has penetrated the transportation sector. Indonesia has become a market for ride-sharing startups which has proliferated in the past three years. This article aimed to understand the hidden interests and dominance occurring in industrial relations in the sharing economy system in Grab Indonesia, especially in GrabCar services. The formulations of the problem in this paper were: whether the cause of the conflict between Grab company and its business partners reflected the company's or business partners’ hidden interests? And then, what were the implications of the conflict on industrial relations for Grab and its partners?. This study used a qualitative approach with the Verstehen method to find the deepest and intersubjective meanings of social actions. This research applied the theory of conflict, industrial relations, and partnerships. Data sources in this study were primary sources in the form of interviews and secondary sources through newspapers, journals, books and webpages. The results showed that the cause of the conflict between Grab and its business partners revealed hidden interests of the company and some of its business partners. and also, conflicts caused imbalance and dominance of industrial relations in which the company has stronger power and authority than its business partners.
Publisher Faculty of Communications Science, Dr. Soetomo University
Contributor Airlangga University
Date 2020-07-01
Type info:eu-repo/semantics/article
Peer-reviewed Article
Format application/pdf
Source Jurnal Studi Komunikasi; Vol 4, No 2 (2020); 357-373
Language eng
Rights Copyright (c) 2020 Jurnal Studi Komunikasi

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