Website Quality Measurement of Higher Education Services Institution Region IV Using Webqual 4.0 Method

International Journal of Advances in Data and Information Systems

View Publication Info
 
 
Field Value
 
Title Website Quality Measurement of Higher Education Services Institution Region IV Using Webqual 4.0 Method
 
Creator Rerung, Rintho Rante
Fauzan, Muhammad
Hermawan, Hari
 
Subject Website Quality
WebQual 4.0
LL-Dikti IV
Good Governance
 
Description The purpose of this study is to measure and describe the Higher Education Services Institution Region IV website quality using the Webqual 4.0 method. The questionnaire filling, depth interviews, and observation are the methods used in this research. The measurement results showed that the overall of the Higher Education Services Institution Region IV website quality was included in Good criteria. In detail from the measurement results, the dimension criteria that gained the highest score was the usability dimension which is 741,63 with a percentage of 81.05 (good criteria). The information quality dimension obtained an average score of 730,57 with a percentage 79.84 (good criteria). While the dimension that obtained the lowest score was the service interaction dimension which was 710,50 with the percentage of 77.10 (good criteria). In addition, in order to accommodate the needs of visitors, this study found the fact that visitors expected website developers to build the website navigate easily, information updated more, implement a comprehensive recommendation system, and more interactive.
 
Publisher Indonesian Scientific Journal
 
Date 2020-10-24
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://ijadis.org/index.php/IJADIS/article/view/website-quality-measurement-of-higher-education-services-institu
10.25008/ijadis.v1i2.185
 
Source International Journal of Advances in Data and Information Systems; Vol. 1 No. 2 (2020): October 2020 - International Journal of Advances in Data and Information Systems; 89-102
2721-3056
 
Language eng
 
Relation http://ijadis.org/index.php/IJADIS/article/view/website-quality-measurement-of-higher-education-services-institu/16
 
Rights Copyright (c) 2020 Rintho Rante Rerung, Fauzan, Hari
https://creativecommons.org/licenses/by-sa/4.0
 

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