A Meta-Analysis of User Perception and Use of Online Digital Platforms in Kenya: Evidence from E-citizen Platform, Kenya

INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY

View Publication Info
 
 
Field Value
 
Title A Meta-Analysis of User Perception and Use of Online Digital Platforms in Kenya: Evidence from E-citizen Platform, Kenya
 
Creator Morrisson Kaunda Mutuku (PhD)
 
Subject User Perception Digital Platforms
E-citizen
Kenya
Information Technology Acceptance and Use
 
Description This paper sought to establish the effect of user perception on use of online digital platforms in Kenya with evidence from e-citizen platform in Kenya. This paper conducted a desktop analysis of published papers on user perceptions and the adoption of e-citizen platforms in Kenya. The results revealed that user perception has a significant effect on the adoption and use of online digital platforms. The findings further showed that in various ways that user perceptions especially on digital platforms security and privacy, usefulness, ease of use, complexity, speed, efficiency, and affordability among others significantly influenced the adoption and use of e-citizen platforms in Kenya.
There is a need for awareness campaigns among the target users. Because of various experiences the user have had with other online platforms, implementers of new platforms have a role to play in changing the use perceptions that targeted user may have due to previous interactions. The increase in the cases of cyber-crimes where malicious people have access to people's personal data has eroded many people's confidence and trust in the online platforms, hence it is a responsibility of the government to guarantee users of these online platforms of their security and privacy to increase adoption and use.
 
Publisher KHALSA PUBLICATIONS
 
Date 2020-04-27
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://rajpub.com/index.php/ijmit/article/view/8721
10.24297/ijmit.v15i.8721
 
Source INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY; Vol. 15 (2020); 35-42
2278-5612
 
Language eng
 
Relation http://rajpub.com/index.php/ijmit/article/view/8721/8000
 
Rights Copyright (c) 2020 Morrisson Kaunda Mutuku (PhD)
 

Contact Us

The PKP Index is an initiative of the Public Knowledge Project.

For PKP Publishing Services please use the PKP|PS contact form.

For support with PKP software we encourage users to consult our wiki for documentation and search our support forums.

For any other correspondence feel free to contact us using the PKP contact form.

Find Us

Twitter

Copyright © 2015-2018 Simon Fraser University Library