Postgraduate Distance Education in University of Cape Coast, Ghana: Students’ Perspectives

The International Review of Research in Open and Distributed Learning

View Publication Info
 
 
Field Value
 
Title Postgraduate Distance Education in University of Cape Coast, Ghana: Students’ Perspectives
 
Creator Andoh, Raphael Papa Kweku
Appiah, Robert
Agyei, Paul Mensah
 
Subject student satisfaction
distance learning
service quality
higher education
 
Description The study explored perceptions of postgraduate distance education students of University of Cape Coast (UCC). Specifically, associations between UCC postgraduate distance students’ characteristics and satisfaction, as well as students’ perceptions of physical facilities, staff-students relationship, facilitator quality, and student support services were examined. Determinants of students’ satisfaction regarding physical facilities, staff-students relationship, facilitator quality, and student support services were also investigated. A census was used for the study, whereby a questionnaire was used to collect data from 125 students. It was revealed that satisfaction was not dependent on age, gender, or programme of study but was significantly related to study centre location and semester of study. The students were generally satisfied with physical facilities, staff-students relationship, and facilitator quality but were unimpressed with student support services. The three domains that students were impressed with were deemed to be determinants of their satisfaction. It was recommended that those aspects of the programme that received satisfactory responses should be maintained but improved on with time. Those aspects with unfavourable responses, on the other hand, were to be critically considered for immediate improvement.
 
Publisher Athabasca University Press
 
Date 2020-04-08
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed, double-blind
 
Format text/html
application/epub+zip
application/pdf
 
Identifier http://www.irrodl.org/index.php/irrodl/article/view/4589
10.19173/irrodl.v21i2.4589
 
Source The International Review of Research in Open and Distributed Learning; Vol. 21 No. 2 (2020); 118-135
1492-3831
 
Language eng
 
Relation http://www.irrodl.org/index.php/irrodl/article/view/4589/5304
http://www.irrodl.org/index.php/irrodl/article/view/4589/5326
http://www.irrodl.org/index.php/irrodl/article/view/4589/5327
 
Rights http://creativecommons.org/licenses/by/4.0
 

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