Penerapan Intelligence System berbasis Case Base Reasioning dan Metode K-Nearest Neighbor Untuk Identifikasi Gangguan IT Support

Jurnal Informatika: Jurnal Pengembangan IT

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Field Value
 
Title Penerapan Intelligence System berbasis Case Base Reasioning dan Metode K-Nearest Neighbor Untuk Identifikasi Gangguan IT Support
 
Creator Suryadi, Muhamad Dedi; STMIK Bani Saleh
Sahlan, Sahlan; STMIK Bani Saleh
Ruseno, Ndaru; STMIK Bani Saleh
 
Subject

 
Description Delay in handling and solving IT problems both hardware / software greatly affects the company's business processes. Sometimes, IT helpdesk personnel still difficult to find solutions and make decisions to solve IT problems. This is because there is currently no system that can help IT Helpdesk personnel in finding solutions to be able to solve the problems being faced quickly and accurately. When going to look for solutions to the problems being faced can not display solutions that are appropriate or close to the existing historical data. In identifying IT problems, the authors use case-based reasoning or Case-Based Reasoning (CBR) by carrying out the process of finding the case with the highest proximity and proximity measurement using the K-Nearest Neighbor (k-NN) algorithm. This study aims to explain the application of Case-Based Reactioning (CBR) and K-Nearest Neighbor (k-NN) Algorithm to identify IT problem disturbances. The results showed that the application of Case-Based Reasioning and K-Nearest Neighbor (k-NN) Algorithm after being tested by 5 Experts got accurate results.
 
Publisher Politeknik Harapan Bersama
 
Contributor
 
Date 2019-12-19
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion

 
Format application/pdf
 
Identifier https://ejournal.poltektegal.ac.id/index.php/informatika/article/view/1868
10.30591/jpit.v4i2-2.1868
 
Source Jurnal Informatika: Jurnal Pengembangan IT; Vol 4, No 2-2 (2019): Special Issue on Seminar Nasional - Inovasi Dalam Teknologi Informasi & Teknologi Pembelajaran; 182-186
2548-9356
2477-5126
10.30591/jpit.v4i2-2
 
Language eng
 
Relation https://ejournal.poltektegal.ac.id/index.php/informatika/article/view/1868/pdf_54
10.30591/jpit.v4i2-2.1868.g1122
 
Rights Copyright (c) 2020 Jurnal Informatika: Jurnal Pengembangan IT
http://creativecommons.org/licenses/by/4.0
 

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