Socio-demographic inequalities in satisfaction with primary health care and utilization of chosen doctors’ services: a cross-sectional study

South Eastern European Journal of Public Health (SEEJPH)

View Publication Info
 
 
Field Value
 
Title Socio-demographic inequalities in satisfaction with primary health care and utilization of chosen doctors’ services: a cross-sectional study
 
Creator Jovanovic, Dragana
Jankovic, Janko
Mirilovic, Nikola
 
Subject cross-sectional study
inequalities
primary health care
Serbia
service utilization
user satisfaction
 
Description Aim: The aim of the study was to examine socio-demographic inequalities in user satisfaction with PHC and utilization of chosen doctors’ services.
Methods: This cross-sectional study was conducted in 2016 among 232 respondents who participated in PHC user satisfaction survey in PHC center Valjevo, Serbia. Inclusion criteria were an age of at least 20 years, sufficient skills of Serbian language to fill in questionnaires and consent to participation. Two hundreds and six patients completed an anonymous questionnaire about the user satisfaction with PHC.
Results: The chosen doctor was seven times more often visited by the elderly (OR=7.03) and almost three times more often by the middle-aged (OR=2.66) compared to the youngest category of respondents. Those with low education and poor financial status of the household visited a doctor four (OR=4.14) and almost nine times (OR=8.66) more often, respectively, compared to those with high education and good socioeconomic status. A statistically significant higher level of PHC satisfaction was recorded in the rural population (p<0.001) and among respondents with poor socioeconomic status of the household (p=0.014).
Conclusion: The chosen doctor was more frequently visited by respondents with low education and those with poor socioeconomic status of the household, while a higher degree of satisfaction with PHC was recorded in the rural population as well as in those with poor socioeconomic status of the household.
 
Conflicts of interest: None declared.
 
 
Publisher Jacobs Verlag
 
Date 2020-02-11
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
 
Format application/pdf
 
Identifier https://www.seejph.com/index.php/seejph/article/view/3311
10.4119/seejph-3311
 
Source South Eastern European Journal of Public Health (SEEJPH); Volume XIII, 2020
South Eastern European Journal of Public Health (SEEJPH); Volume XIII, 2020
2197-5248
 
Language eng
 
Relation https://www.seejph.com/index.php/seejph/article/view/3311/3426
 
Rights Copyright (c) 2020 Dragana Jovanovic, Janko Jankovic, Nikola Mirilovic
https://creativecommons.org/licenses/by/4.0
 

Contact Us

The PKP Index is an initiative of the Public Knowledge Project.

For PKP Publishing Services please use the PKP|PS contact form.

For support with PKP software we encourage users to consult our wiki for documentation and search our support forums.

For any other correspondence feel free to contact us using the PKP contact form.

Find Us

Twitter

Copyright © 2015-2018 Simon Fraser University Library