Kualitas Pelayanan Surat Izin Mengemudi (SIM) Pada Kantor Satuan Lalu Lintas Polres Karimun

Soumatera Law Review

View Publication Info
 
 
Field Value
 
Title Kualitas Pelayanan Surat Izin Mengemudi (SIM) Pada Kantor Satuan Lalu Lintas Polres Karimun
 
Creator Sarmini, Ade; Universitas DR. Soetomo
 
Subject
Quality, Service Delivery, Traffic Police Karimun
 
Description Along with increasing population mobility and increasing road users the need to have a SIM is increasing every day. Where the administration of traffic and services, such as SIM, STNKB and BPKB are oriented to the principle of quick and easy without ignoring the identification and extension of the letter. This research uses descriptive research method. Descriptive research is intended to explore and clarify phenomena or social realities. From the results of the study showed that the implementation of public service quality in making SIMs at the Karimun Regional Police Traffic Unit Office was seen from the aspect of physical facilities (tangible), reliability (responsiveness), responsiveness, assurance and empathy were running pretty good. Especially relating to the ability and reliability to provide trusted services, the ability to help and provide services quickly and appropriately, as well as being responsive to consumer desires, abilities and friendliness and employee courtesy in assuring consumer trust and firm but attentive attitudes of employees towards consumers . Although it is indeed an inhibiting factor for SIM services such as human resources, the level of awareness and facilities and infrastructure are still found in the service of making SIMs at the Karimun Regional Traffic Unit Office
 
Publisher Lembaga Layanan Pendidikan Tinggi Wilayah X
 
Contributor
 
Date 2019-11-20
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://ejournal.kopertis10.or.id/index.php/soumlaw/article/view/4231
10.22216/soumlaw.v2i2.4231
 
Source Soumatera Law Review; Vol 2, No 2 (2019): SOUMLAW; 246-257
Soumatera Law Review; Vol 2, No 2 (2019): SOUMLAW; 246-257
2620-5904
10.22216/soumlaw.v2i2
 
Language ind
 
Relation http://ejournal.kopertis10.or.id/index.php/soumlaw/article/view/4231/1552
http://ejournal.kopertis10.or.id/index.php/soumlaw/article/downloadSuppFile/4231/848
10.22216/soumlaw.v2i2.4231.g1552
 
Rights Copyright (c) 2019 Ade Sarmini
http://creativecommons.org/licenses/by-nc-sa/4.0
 

Contact Us

The PKP Index is an initiative of the Public Knowledge Project.

For PKP Publishing Services please use the PKP|PS contact form.

For support with PKP software we encourage users to consult our wiki for documentation and search our support forums.

For any other correspondence feel free to contact us using the PKP contact form.

Find Us

Twitter

Copyright © 2015-2018 Simon Fraser University Library