Applying a framework for stakeholder analysis: the case of the Paraná Department of Tourism

Administração Pública e Gestão Social

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Title Applying a framework for stakeholder analysis: the case of the Paraná Department of Tourism
Aplicación de un modelo para la análisis de los stakeholders: el caso de la Secretaria de Turismo de Paraná
Aplicação de um modelo para a análise de stakeholders: o caso da Secretaria de Turismo do Paraná
 
Creator Amâncio-Vieira, Saulo Fabiano
Kramer Costa, Benny
Cintra, Renato Fabiano
Lebbos Favoreto, Ricardo
 
Subject





Administração Pública; Turismo; Análise de Stakeholders
Turismo; Stakeholder Analysis; Organizações Públicas; Modelo Conceitual; Secretaria de Turismo
Turismo na Esfera Pública
 
Description According to the Stakeholder Theory, an organization must satisfy not only shareholders but also the parts that are related to it. This broadened approach leads to new researches in unexplored sectors. We propose in this paper a framework for stakeholder analysis, considering the specificities of a public organization. The proposal was grounded in the case of the Tourism Department of the State of Paraná, Brazil . Previously constructed conceptual models are reviewed. The research was conducted through qualitative analysis procedures. The model presents a procedural perspective, which includes the steps: description of the institutional context, identification of stakeholders, identification of its features, verification of the available resources, analysis of stakeholder participation,; analysis of stakeholders’ perspectives and preparation of an action plan. Compared to existing models, the proposal innovates with the inclusion of institutional context and legal mechanisms to validate the participation of stakeholders. Also, unlike usual, it captures both the perspective of the organization and stakeholder.Keywords: Tourism, Stakeholder Analysis, Public Organizations, Conceptual Framework, Tourism Department . 
According to the Stakeholder Theory, an organization must satisfy not only shareholders but also the parts that are related to it. This broadened approach leads to new researches in unexplored sectors. We propose in this paper a framework for stakeholder analysis, considering the specificities of a public organization. The proposal was grounded in the case of the Tourism Department of the State of Paraná, Brazil . Previously constructed conceptual models are reviewed. The research was conducted through qualitative analysis procedures. The model presents a procedural perspective, which includes the steps: description of the institutional context, identification of stakeholders, identification of its features, verification of the available resources, analysis of stakeholder participation,; analysis of stakeholders’ perspectives and preparation of an action plan. Compared to existing models, the proposal innovates with the inclusion of institutional context and legal mechanisms to validate the participation of stakeholders. Also, unlike usual, it captures both the perspective of the organization and stakeholder.Keywords: Tourism, Stakeholder Analysis, Public Organizations, Conceptual Framework, Tourism Department 
Pela Teoria dos Stakeholders, a organização deve satisfazer não apenas acionistas, mas aqueles a ela vinculados também. Essa ampliação de enfoque induz ao desenvolvimento de trabalhos em setores até então pouco explorados. Objetiva-se, neste artigo, propor um framework para análise dos stakeholders na relação mantida com organizações públicas. A proposta embasa-se no caso da Secretaria de Turismo do Paraná. Modelos conceituais construídos anteriormente são revisados. A pesquisa foi realizada por meio de procedimentos qualitativos. O modelo apresenta uma perspectiva processual, que contempla as etapas: descrição do contexto institucional; identificação dos stakeholders; levantamento das suas características; verificação dos recursos disponíveis; análise da participação dos stakeholders; análise da perspectiva dos stakeholders; elaboração de plano de ação. Em relação aos modelos existentes, a proposta inova ao abranger o contexto institucional e mecanismos legais de legitimação da participação dos stakeholders e, diferentemente do usual, capta tanto a perspectiva da organização quanto a dos stakeholders.
 
Publisher Universidade Federal de Viçosa
 
Contributor


 
Date 2019-04-01
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion



 
Format text/html
application/pdf
 
Identifier https://periodicos.ufv.br/ojs/apgs/article/view/5427
10.21118/apgs.v11i2.5427
 
Source Revista de Administração Pública e Gestão Social; Abril-junho 2019: 11(2) 104-260; 195-214
Administração Pública e Gestão Social; Abril-junho 2019: 11(2) 104-260; 195-214
Revista de Administração Pública e Gestão Social; Abril-junho 2019: 11(2) 104-260; 195-214
Revista de Administração Pública e Gestão Social; Abril-junho 2019: 11(2) 104-260; 195-214
Revista de Administração Pública e Gestão Social; Abril-junho 2019: 11(2) 104-260; 195-214
Administração Pública e Gestão Social; Abril-junho 2019: 11(2) 104-260; 195-214
Revista de Administração Pública e Gestão Social; Abril-junho 2019: 11(2) 104-260; 195-214
2175-5787
 
Language por
 
Relation https://periodicos.ufv.br/ojs/apgs/article/view/5427/html
https://periodicos.ufv.br/ojs/apgs/article/view/5427/pdf
 
Coverage





américa do sul


 
Rights Direitos autorais 2019 Administração Pública e Gestão Social
http://creativecommons.org/licenses/by-nc-nd/3.0/deed.pt_BR
 

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