Public Value in Clean Water Management at the Local Water Supply Utility (PDAM) Tirta Kerta Raharja (TKR)

Journal of Government and Civil Society

View Publication Info
 
 
Field Value
 
Title Public Value in Clean Water Management at the Local Water Supply Utility (PDAM) Tirta Kerta Raharja (TKR)
 
Creator Arsid, Arsid
Widianingsih, Ida
Nurasa, Heru
Muhtar, Entang Adhy
 
Subject
Clean water service; public value; PDAM TKR (Tangerang District)
 
Description As a strategic commodity, Indonesia’s constitution mandates the management of clean water to the local government through the Local Water Supply Utility (PDAM) which is also regulated in PP No. 122/2015 concerning Drinking Water Supply Systems. However, the availability of inadequate clean water as well as the limited ability to manage clean water have caused the minimum service target to be optimal in providing clean water. Using Mark Moore’s public value theory, this study aims to determine how the public value of PDAM TKR (Tirta Kerta Raharja) in Tangerang District. This study uses a qualitative approach. Data collection techniques used were observation, in-depth interviews, and documentation studies. The results of the study show that PDAM TKR’s public value has not been internalized optimally, and it requires adaptation to changes in the organizational environment. In addition, the diverse customer characteristics of PDAM TKR require specific strategies to respond to their needs.
 
Publisher Universitas Muhammadiyah Tangerang
 
Contributor
 
Date 2019-04-24
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion

 
Format application/pdf
 
Identifier http://jurnal.umt.ac.id/index.php/jgs/article/view/1377
10.31000/jgcs.v3i1.1377
 
Source Journal of Government and Civil Society; Vol 3, No 1 (2019): Journal of Government and Civil Society (April); 79 - 91
Journal of Government and Civil Society; Vol 3, No 1 (2019): Journal of Government and Civil Society (April); 79 - 91
2579-440X
2579-4396
10.31000/jgcs.v3i1
 
Language eng
 
Relation http://jurnal.umt.ac.id/index.php/jgs/article/view/1377/992
 
Rights Copyright (c) 2019 Journal of Government and Civil Society
http://creativecommons.org/licenses/by-sa/4.0
 

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