Implementasi kebijakan pelayanan pegadaian

Jurnal Riset Sains Manajemen

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Field Value
 
Title Implementasi kebijakan pelayanan pegadaian
Implementasi kebijakan pelayanan pegadaian
 
Creator Tambunan, Yenni Sofiana
 
Description Purposes - The orientation of this study is about implementing the service policy of the "Pegadaian" company or pawn shop. In particular, the purpose of this study was to determine the effect of implementing service policies on customers satisfaction.
Methods - The data source in this study uses primary data sources, namely questionnaires. The questionnaire was given to respondents. The analytical method used is the method of correlation test analysis and simple linear regression.
Findings - The results of the analysis indicate that the relationship between service policy and customer satisfaction was positive and significant.
Keywords - Service policy, customer satisfaction.
Purposes - The orientation of this study is about implementing the service policy of the "Pegadaian" company or pawn shop. In particular, the purpose of this study was to determine the effect of implementing service policies on customers satisfaction.
Methods - The data source in this study uses primary data sources, namely questionnaires. The questionnaire was given to respondents. The analytical method used is the method of correlation test analysis and simple linear regression.
Findings - The results of the analysis indicate that the relationship between service policy and customer satisfaction was positive and significant.
Keywords - Service policy, customer satisfaction.
 
Publisher Lembaga Penelitian dan Penulisan Ilmiah AQLI
 
Date 2019-02-28
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://ejurnal.id/index.php/jsm/article/view/223
 
Source Jurnal Riset Sains Manajemen; Vol 3 No 1 (2019): JRSM7; 23-30
Jurnal Riset Sains Manajemen; Vol 3 No 1 (2019): JRSM7; 23-30
2597-4726
 
Language ind
 
Relation http://ejurnal.id/index.php/jsm/article/view/223/102
 
Rights Copyright (c) 2019 Jurnal Riset Sains Manajemen
 

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