Business Process Reengineering and the Performance of Insurance Firms in Nigeria

EMAJ: Emerging Markets Journal

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Field Value
 
Title Business Process Reengineering and the Performance of Insurance Firms in Nigeria
 
Creator Eze, Benneth Uchenna
Adelekan, Saidi Adedeji
Nwaba, Emmanuel Kanayo
 
Subject Business Process Reengineering; Insurance Firms; Performance; New Technology; New Process
 
Description This study investigated the effect of business process reengineering on the performance of insurance firms in Nigeria, by employing two components of business process reengineering. Survey research design was adopted, through the administration of structured questionnaires on some selected staff of insurance companies at their head offices in Lagos, Nigeria. The research instrument was validated through content validity index (CVI), while the reliability of the research instrument was tested through test-retest method. The findings revealed that, the two components of business process reengineering adopted for this study have individual positive significant effect on insurance firms’ performance and adoption of new process. The F-statistics revealed that the two components of business process reengineering adopted for this study have positive significant combined effect on insurance firms’ performance in Nigeria. The adjusted coefficient of determination implied that, change in insurance firms’ performance is explained by the combined business process reengineering components. It is therefore concluded that, business process reengineering components are important drivers of insurance firms’ performance. It is recommended that, insurance firms should introduce new technology that will aid insurance penetration, especially information communication technology (ICT). The deployment of ICT tends to make it easier for existing and new customers to pick-up insurance policies through their smart phones or personal computers. Furthermore, insurance firms should equally come up with reengineered processes. The process of serving their customers should be enhanced.
 
Publisher University Library System, University of Pittsburgh
 
Contributor
 
Date 2019-08-05
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://emaj.pitt.edu/ojs/index.php/emaj/article/view/163
10.5195/emaj.2019.163
 
Source EMAJ: Emerging Markets Journal; Vol 9, No 1 (2019); 45-48
2158-8708
 
Language eng
 
Relation http://emaj.pitt.edu/ojs/index.php/emaj/article/view/163/337
 
Rights Copyright (c) 2019 Benneth Uchenna Eze, Saidi Adedeji Adelekan, Emmanuel Kanayo Nwaba
https://creativecommons.org/licenses/by/4.0
 

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