THE DEVELOPMENT OF CHATBOT APPLICATION ON LINE MESSAGING PLATFORM FOR CUSTOMER SERVICE IN JOGJA SEWA KAMERA

Compiler

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Field Value
 
Title THE DEVELOPMENT OF CHATBOT APPLICATION ON LINE MESSAGING PLATFORM FOR CUSTOMER SERVICE IN JOGJA SEWA KAMERA
 
Creator Jati, Dimas Pratama
Maarif, Muhammad Rifqi
 
Subject Software Engineering
Chatbot; Line Messaging Platform; Customer Service

 
Description In recent days, customer care is one of the pivotal aspects in business environment. Quick and reliable response to any of customer question was highly correlated to customer satisfaction and obviously affect the conversion rate of any kind of products or services offered to them. Jogja Sewa Camera is a small company which the main business is to rent a camera. That company serve no less than 25 booking request and questions about the product they offered to the customer. With the limitation of operational staff, the work for responding the customer booking request and question is a bit overwhelmed. Thus, an automated mechanism was built in this research to help the company to handle the customer service. In this research, a chatbot based on Line Messaging Platform was developed for automatic customer service. This chatbot can answer any of frequent or common question and booking request from the customer.
 
Publisher Sekolah Tinggi Teknologi Adisutjipto Yogyakarta
 
Contributor
 
Date 2018-10-31
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion


 
Format application/pdf
 
Identifier http://ejournals.stta.ac.id/index.php/compiler/article/view/368
10.28989/compiler.v7i2.368
 
Source Compiler; Vol 7, No 2 (2018): November; 91-98
2549-2403
2252-3839
10.28989/compiler.v7i2
 
Language eng
 
Relation http://ejournals.stta.ac.id/index.php/compiler/article/view/368/pdf
 
Coverage


 
Rights Copyright (c) 2018 Compiler
 

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