IDENTIFIKASI KEMAMPUAN KERJA APARAT DAN PENGARUHNYA TERHADAP KUALITAS PELAYANAN PUBLIK (Studi Kasus di Kecamatan Abeli Kota Kendari)

Journal Publicuho

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Title IDENTIFIKASI KEMAMPUAN KERJA APARAT DAN PENGARUHNYA TERHADAP KUALITAS PELAYANAN PUBLIK (Studi Kasus di Kecamatan Abeli Kota Kendari)
 
Creator Yusuf, Muhammad
 
Description ABSTRACTThe purpose of this study is expected to be useful for the development of the concept of quality public services in order to develop lecture material in the field of public administration, and also useful as a contribution of thought to the local government of Kendari City in the form of community service.The population in this study were 203 people, consisting of elements from the village and sub-district government officials and community elements who had received custody services in the last three months (April, May and June 2009). The sample size is calculated according to Yamne formula, by setting a precision of 5% and a degree of trust of 95%, then the sample obtained by respondents is 158 people. The sampling of each element is based on a proportional formula then drawn by a simple random sampling technique from each element. Data collection / information, breastfeeding using questionnaires and interviews. Data analysis was performed using tabulation tools, percentages and averages, which were then interpreted to determine the level of influence of variable dimensions of the apparatus' ability on the variable quality of public services in the Abeli District of Kendari City.The results of this study indicate that the condition of the ability of government officials to work in public services in the Abeli District of Kendari City can be illustrated through 3 (three) basic dimensions of apparatus capacity, as follows: (b) Professional technical training possessed by apparatus is classified as high. (c) The work experience of the officers in general is less useful because their placement is not relevant to their work experience. With these conditions, the influence of the ability of government officials on the quality of public services in the Abeli District of Kendari City is generally low.Keywords :  Apparatus Ability, Quality of Public Services
 
Publisher Universitas Halu Oleo
 
Contributor
 
Date 2019-04-22
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/5990
 
Source Journal Publicuho; Vol 2, No 1 (2019): Journal publicuho; 38-50
2621-1351
 
Language eng
 
Relation http://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/5990/4411
 
Rights Copyright (c) 2019 Muhammad Yusuf
http://creativecommons.org/licenses/by-nc-sa/4.0
 

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