A Comparative Analysis of Customers’ Satisfaction of Telecommunications Industries: A Reference from Bangladesh

Global Disclosure of Economics and Business

View Publication Info
 
 
Field Value
 
Title A Comparative Analysis of Customers’ Satisfaction of Telecommunications Industries: A Reference from Bangladesh
 
Creator Ahsan, Mohammad Kamrul
 
Subject Comparative analysis, Telecommunication Companies, Customers’ satisfaction
 
Description This is basically an analytic paper. Here the researcher has made a comparative analysis of customers’ satisfaction of Banglalink, Grameen Phone, Robi and Teletalk Telecommunication Companies in Bangladesh. An ordered questionnaire is organized to collect primary data from 400 customers from the customer care centers in the Sylhet City from Bangladesh. The researcher uses random and convenience sampling methods in this paper to collect data. The researcher selects fifteen independent variables to compare the customers’ satisfaction.  Descriptive statistics, t-statistics, and ANOVA have been used in here to analyze the data. The findings have shown that the customers of Robi Telecommunication Company are more satisfied than the other companies. The researcher has thought that this effect may be the effect of merging with Robi and Airtel. 
 
Publisher i-Proclaim
 
Contributor
 
Date 2017-12-10
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://i-proclaim.my/archive/index.php/gdeb/article/view/432
 
Source Global Disclosure of Economics and Business; Vol 6, No 2 (2017): 12th Issue; 71-84
2307-9592
2305-9168
 
Language eng
 
Relation http://i-proclaim.my/archive/index.php/gdeb/article/view/432/pdf
 
Rights Copyright (c) 2018 Mohammad Kamrul Ahsan
http://creativecommons.org/licenses/by-nc/4.0
 

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