ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN NASABAH TERHADAP PELAYANAN BANK SYARIAH KOTA BATAM

JEBI (Jurnal Ekonomi dan Bisnis Islam)

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Field Value
 
Title ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN NASABAH TERHADAP PELAYANAN BANK SYARIAH KOTA BATAM
 
Creator IKHWAL, NUZUL
 
Subject Economy and Business
Islamic Bank, Service Provided, Service Quality
 
Description The theme of the article is a business based on the principles of Islamic economics. Perception of service quality is reflected in consumer’s assessment of the realities and expectations of the service he felt. Tangibles, reliability, assurance, responsiveness, and empathy are the five dimensions of service quality. Some 100 respondents were selected as the study sample. Factor analysis techniques as data analysis techniques used in testing the impact of service quality on customer satisfaction on Islamic Bank in Batam. Results of testing of physical evidence, reliability, assurance, responsiveness, and empathy as a dimension of service quality on customer satisfaction in a Islamic Bank in Batam showed a significant positive effect. The result of this test indicates that consumer satisfaction visited Islamic Bank in Batam is affected by quality of service offered.
 
Publisher Universitas Islam Negeri Imam Bonjol Padang
 
Contributor
 
Date 2017-11-23
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
Historical Inquiry; Quasi-Experimental; Literary Analysis; Survey/Interview
 
Format application/pdf
 
Identifier http://journal.febi.uinib.ac.id/index.php/jebi/article/view/117
10.15548/jebi.v2i2.117
 
Source JEBI (Jurnal Ekonomi dan Bisnis Islam); Vol 2, No 2 (2017): Juli - Desember 2017; 185-195
2528-4274
2528-4266
 
Language ind
 
Relation http://journal.febi.uinib.ac.id/index.php/jebi/article/view/117/114
http://journal.febi.uinib.ac.id/index.php/jebi/article/downloadSuppFile/117/107
 
Rights Copyright (c) 2017 JEBI (Jurnal Ekonomi dan Bisnis Islam)
http://creativecommons.org/licenses/by-nc-sa/4.0
 

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