ANALISIS MUTU LAYANAN DAN TINGKAT KEPUASAN SISWA DALAM PEMBELAJARAN DARING SELAMA MASA PANDEMIC COVID 19 PADA SD KRISTEN SATYA WACANA SALATIGA

Satya Widya

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Field Value
 
Title ANALISIS MUTU LAYANAN DAN TINGKAT KEPUASAN SISWA DALAM PEMBELAJARAN DARING SELAMA MASA PANDEMIC COVID 19 PADA SD KRISTEN SATYA WACANA SALATIGA
 
Creator Pujianto, Ari -
 
Description This study aims to review the factors of service quality at Satya Wacana Christian Elementary School Salatiga and see the components that affect student satisfaction levels during the Covid 19 pandemic. This research is a descriptive qualitative study to analyze service quality and student satisfaction levels using an analytical model. SERVQUAL service quality. The subjects of this study were teachers, students, and parents of students in the Satya Wacana Christian Elementary School, Salatiga. Data collection was carried out by means of documentation, namely by collecting school documents, interviews, and distributing questionnaires to school principals, teachers, students, and committees. school or student's parent representative. Through this research, it can be seen the factors that affect the quality of service and the level of student satisfaction at the Satya Wacana Christian Elementary School, Salatiga.
 
Publisher Fakultas Keguruan dan Ilmu Pendidikan Universitas Kristen Satya Wacana
 
Date 2021-10-28
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://ejournal.uksw.edu/satyawidya/article/view/4984
 
Source Satya Widya; Vol 37 No 1 (2021); 33-42
2549-967X
0854-5995
10.24246/j.sw.2021.v37.i1
 
Language eng
 
Relation https://ejournal.uksw.edu/satyawidya/article/view/4984/1908
 
Rights Copyright (c) 2021 Satya Widya
 

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