Metode Simple Additive Weighting untuk Penentu Peringkat Variabel Kepuasan Konsumen pada Layanan Jasa

Jurnal Informatika Universitas Pamulang

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Field Value
 
Title Metode Simple Additive Weighting untuk Penentu Peringkat Variabel Kepuasan Konsumen pada Layanan Jasa
 
Creator Budi, Setyo
Setiawan, Aries
Widjajanto, Budi
Kurniawan, Achmad Wahid
Kurniawan, Achmad Wahid
 
Subject Computer Science
Variable Ranking; Satisfaction; Service; Simple Additive Weighting
 
Description The level of service in an agency is a supporter of the survival of an agency. consumer goals that arise from good service quality, are believed to be the main factors of business success. The indicator of the level of customer satisfaction with service quality is when consumers get maximum results from a desired need. Consumer measurements can be seen from the results of the buyer's assessment given by the service manager, and services in the form of consumers which result in goods or services being used as drivers. The method that will be used in the process of ranking consumer satisfaction variables in this study is Simple Additive Weighting. This method has a work order sequence by determining the weight value of each variable, then the ranking process by determining the best variable from the consumer satisfaction variable. The final result of this research is the ranking of consumer satisfaction variables from the highest to the lowest using Simple Additive Weighting to obtain an accuracy rate of 90%. The variable "satisfactory taste" turned out to be the highest satisfaction service variable, meaning that the cafe service party needed to maintain the taste so that consumers were satisfied with the existing services.
 
Publisher Teknik Informatika Universitas Pamulang
 
Contributor
 
Date 2021-06-30
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion

 
Format application/pdf
 
Identifier http://openjournal.unpam.ac.id/index.php/informatika/article/view/9790
10.32493/informatika.v6i2.9790
 
Source Jurnal Informatika Universitas Pamulang; Vol 6, No 2 (2021): JURNAL INFORMATIKA UNIVERSITAS PAMULANG; 276-282
Jurnal Informatika Universitas Pamulang; Vol 6, No 2 (2021): JURNAL INFORMATIKA UNIVERSITAS PAMULANG; 276-282
2622-4615
2541-1004
 
Language eng
 
Relation http://openjournal.unpam.ac.id/index.php/informatika/article/view/9790/pdf
 
Rights Copyright (c) 2021 Setyo Budi
http://creativecommons.org/licenses/by-nc/4.0
 

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