PENGARUH BUDAYA ORGANISASI DAN KOMUNIKASI TERHADAP MUTU LAYANAN SMP NEGERI DI KECAMATAN PESANGGRAHAN JAKARTA SELATAN

Visipena

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Field Value
 
Title PENGARUH BUDAYA ORGANISASI DAN KOMUNIKASI TERHADAP MUTU LAYANAN SMP NEGERI DI KECAMATAN PESANGGRAHAN JAKARTA SELATAN
 
Creator Victoria, Jennifer Rebecca
Matin, Matin
Rochanah, Rochanah
Kemal, Isthifa
 
Subject Organizational Culture, Communication, Service Quality
 
Description This study aims to determine the effect of supervision, persuasive education, managerial competence on academic service quality. This study uses a quantitative approach with survey methods and path analysis with path analysis techniques. The results of the study show that: (1) There is a positive direct influence of the organizational culture on the quality of teacher services. (2) There is a positive direct effect of communication on teacher service quality. (3) There is a positive direct influence of organizational culture on teacher communication. The results of the descriptive analysis of teacher service quality are very high as well as organizational and communication culture to make continuous improvements to teachers.
Abstrak
Penelitian ini bertujuan untuk mengetahui pengaruh supervisi, kemonukasi persuasive, kompetensi manajerial terhadap mutu layanan akademik. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei dan path analysis dengan teknik analisis jalur. Hasil penelitian menunjukkan bahwa: (1) Terdapat pengaruh langsung positif  budaya organisasi terhadap mutu layanan guru. (2) Terdapat pengaruh langsung positif komunikasi terhadap mutu layanan guru. (3) Terdapat pengaruh langsung positif  budaya organisasi terhadap komunikasi guru. Hasil analisis deskriptif mutu layanan guru sangat tinggi serta budaya organisasi dan komunikasi untuk membuat perbaikan terus menerus pada guru.
Kata Kunci: Budaya Organisasi, Komunikasi, Mutu Layanan
 
Publisher Lembaga Penelitian dan Pengabdian (LP2M) STKIP Bina Bangsa Getsempena
 
Date 2021-06-30
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://ejournal.bbg.ac.id/visipena/article/view/1461
10.46244/visipena.v12i1.1461
 
Source Visipena; Vol. 12 No. 1 (2021); 1-16
Jurnal Visipena; Vol 12 No 1 (2021); 1-16
2502-6860
2086-1397
10.46244/visipena.v12i1
 
Language eng
 
Relation https://ejournal.bbg.ac.id/visipena/article/view/1461/1231
 

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