UPAYA DINAS PERPUSTAKAAN DALAM MENINGKATKAN MUTU PELAYANAN (studi Dinas Perpustakaan dan Kearsipan Kabupaten Jember)

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Title UPAYA DINAS PERPUSTAKAAN DALAM MENINGKATKAN MUTU PELAYANAN (studi Dinas Perpustakaan dan Kearsipan Kabupaten Jember)
 
Creator Siswanto, Edhi; Universitas Muhammadiyah Jember
Herawati, Ika; Universitas Muhammadiyah Jember
 
Subject


 
Description ABSTRACT This study aims to find out the efforts of Library Office in improving the quality of service (study of the Library and Archives Office of Jember Regency). This type of research uses qualitative research with a descriptive approach. Data sources are obtained from primary and secondary data. Collecting data through observation, interviews and documentation. The analysis uses data analysis of interactive models which include, Data Collection, Data Reduction, Data Presentation and Conclusing Drawing / Verification. The results showed that there were several efforts of the Library Service in improving the quality of service which could be measured using management theory with 4 factors namely Planning, Organizing, Actuating, Controlling but these efforts had not been maximized due to constraints on the quality of human resources is minimalKeywords: Effort, Library, Reading Interest, Service Quality
 
Publisher Universitas Muhammadiyah Jember
 
Contributor
 
Date 2018-09-27
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article

 
Format application/pdf
 
Identifier http://jurnal.unmuhjember.ac.id/index.php/POLITICO/article/view/1657
10.32528/politico.v18i2.1657
 
Source POLITICO; Vol 18, No 2 (2018): Jurnal POLITICO Fisipol
POLITICO; Vol 18, No 2 (2018): Jurnal POLITICO Fisipol
2549-4716
1829-6696
10.32528/politico.v18i2
 
Language eng
 
Relation http://jurnal.unmuhjember.ac.id/index.php/POLITICO/article/view/1657/1368
 
Coverage


 
Rights Copyright (c) 2018 POLITICO
http://creativecommons.org/licenses/by/4.0
 

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