Decision Support System Election Municipal Waterworks Customer Class Rates

Sisfotenika

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Field Value
 
Title Decision Support System Election Municipal Waterworks Customer Class Rates
 
Creator Syaukani, Muhammad; STMIK Indonesia
Ma’rifah, Nia Rizki
 
Subject DSS; PDAM; Eckenrode; TOPSIS
 
Description The selection of customer class rates in the Banjarmasin City Municipal Waterworks (PDAM) has been made by calculating each indicator value and criteria that have been surveyed by PDAM officers for potential water customers. The calculation is processed in a simple way besides the number of measures assessed so that it requires the time and process of the assessment. To avoid dissatisfaction with potential drinking water customers, a tool in the form of a decision support system is needed. This study aims to develop a decision support system for the customer class rate selection using the Eckenrode and TOPSIS methods. The test was conducted as many as 70 data samples to determine the accuracy and sensitivity of the system developed. The results of the experiment showed that the accuracy value was 95%, and the sensitivity value was 93%. The results of this research conclude that the Eckenrode and TOPSIS methods can be applied both in the development of a decision support system for the customer class rate.
 
Publisher STMIK PONTIANAK
 
Contributor
 
Date 2020-06-12
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion

 
Format application/pdf
 
Identifier http://sisfotenika.stmikpontianak.ac.id/index.php/ST/article/view/973
10.30700/jst.v10i2.973
 
Source SISFOTENIKA; Vol 10, No 2 (2020): SISFOTENIKA; 239-248
SISFOTENIKA; Vol 10, No 2 (2020): SISFOTENIKA; 239-248
2460-5344
2087-7897
10.30700/jst.v10i2
 
Language ind
 
Relation http://sisfotenika.stmikpontianak.ac.id/index.php/ST/article/view/973/703
 
Rights Copyright (c) 2020 SISFOTENIKA
http://creativecommons.org/licenses/by-nc/4.0
 

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