Quality of Tour Driving License Services in Semarang Regency

Jurnal Administrasi Publik : Public Administration Journal

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Title Quality of Tour Driving License Services in Semarang Regency
Creator Hadmiarso, Thirdy
Kismartini, Kismartini
Subject Quality of Service, Driving License, Semarang Regency
Description The Semarang Police, as a form of bureaucratic reform in services, uses a Tour Driver's Licenseservice. However, in its implementation, there are still many obstacles, namely inadequate infrastructure for Tour Driver’s License services and lack of human resources. The purpose of this study was to analyze the service quality of a Tour Driver’s License in Semarang Regency and the factors inhibiting and supporting it. This research uses a descriptive qualitative approach. The data analysis technique used is qualitative analysis (data condensation, data presentation and conclusion drawing). Based on the results of data analysis, it can be seen that the service quality of Tour Driver’s Licenses in Semarang Regency is good. Service implementers have the ability and are able to act professionally. It's just that in its implementation it is constrained by a lack of infrastructure, namely there is only one Tour Driver’s License unit, waiting chairs and tents are still not available, and a lack of human resources. There is a need for additional facilities, infrastructure and human resources to support the implementation of Tour Driver’s License services so that they are able to reach all areas in Semarang Regency.
Publisher Universitas Medan Area
Contributor Universitas Diponegoro
Date 2020-10-14
Type info:eu-repo/semantics/article
Peer-reviewed Article
Format application/pdf
Identifier http://ojs.uma.ac.id/index.php/adminpublik/article/view/3603
Source Jurnal Administrasi Publik : Public Administration Journal; Vol 10, No 2 (2020): JURNAL ADMINISTRASI PUBLIK (PUBLIC ADMINISTRATION JOURNAL) DESEMBER; 174-182
Language eng
Relation http://ojs.uma.ac.id/index.php/adminpublik/article/view/3603/2841
Rights Copyright (c) 2020 Jurnal Administrasi Publik (Public Administration Journal)

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