ITSM Strategy Using CSI on ITIL V.3 To Improve IT Services

INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi

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Field Value
 
Title ITSM Strategy Using CSI on ITIL V.3 To Improve IT Services
ITSM Strategy Using CSI on ITIL V.3 To Improve IT Services
 
Creator Aeni, Khurotul
Adzin, Randi
 
Subject ITIL
SIP
PDCA
ITIL
SIP
PDCA
 
Description The SIMBARU (Academic information System) has The obstacles that currently occur in the SIMBARU process is how to utilize an IT-based academic service system that is ready to run/use in the optimal time optimally, providing services with the right target, fast access that can provide satisfaction to users (user), as well as vision of mission and institutional business objectives can be realized. By using PDCA data analysis Method (Plan, Do, Check, and ACT), it is expected to design a SIP document (Service Improvement Plan) to improve the performance of SIMBARU. The design of SIP documents on SIMBARU can be done by using IT Infrastructure Library V. 3 by analyzing the condition of SIMBARU which then produce output in the form of SIP. Results of this research SIP designed in accordance with the knowledge gained from the results of the analysis, can be used as a strategy to improve IT services in college, which resulted in recommendation of improvement and output in the form of SIP. Repair and SIP recommendations are expected to be implemented to improve IT services, so that the IT service i.e. SIMBARU can help the academic staff in conducting academics in college.
The SIMBARU (Academic information System) has The obstacles that currently occur in the SIMBARU process is how to utilize an IT-based academic service system that is ready to run/use in the optimal time optimally, providing services with the right target, fast access that can provide satisfaction to users (user), as well as vision of mission and institutional business objectives can be realized. By using PDCA data analysis Method (Plan, Do, Check, and ACT), it is expected to design a SIP document (Service Improvement Plan) to improve the performance of SIMBARU. The design of SIP documents on SIMBARU can be done by using IT Infrastructure Library V. 3 by analyzing the condition of SIMBARU which then produce output in the form of SIP. Results of this research SIP designed in accordance with the knowledge gained from the results of the analysis, can be used as a strategy to improve IT services in college, which resulted in recommendation of improvement and output in the form of SIP. Repair and SIP recommendations are expected to be implemented to improve IT services, so that the IT service i.e. SIMBARU can help the academic staff in conducting academics in college.
 
Publisher Universitas Nusantara PGRI Kediri
 
Date 2020-08-19
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
 
Format application/pdf
 
Identifier https://ojs.unpkediri.ac.id/index.php/intensif/article/view/14297
10.29407/intensif.v4i2.14297
 
Source INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi; Vol. 4 No. 2 (2020): August 2020; 203-214
INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi; Vol 4 No 2 (2020): August 2020; 203-214
2549-6824
2580-409X
 
Language eng
 
Relation https://ojs.unpkediri.ac.id/index.php/intensif/article/view/14297/1673
 
Rights Copyright (c) 2020 INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi
https://creativecommons.org/licenses/by-sa/4.0
 

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