Perceived Service Quality Factors Influencing Undergraduate Students’ Satisfaction at Universities in Java and Bali

JAS-PT Jurnal Analisis Sistem Pendidikan Tinggi

View Publication Info
 
 
Field Value
 
Title Perceived Service Quality Factors Influencing Undergraduate Students’ Satisfaction at Universities in Java and Bali
 
Creator Angkatirta, Bonaventura Darryl
Marhaendra, Indra
Widiatmaka, Ida Bagus Gede Widana
Pratama, Kevin
Fitriyanti, Tessa Natasha
 
Description The main objective of this research is to study the relationship between tangibility, trustworthiness, response capacity, guarantee, empathy, and innovative learning approach that affect the value of college students’ satisfaction on the islands of Java and Bali. A quantitative study was conducted on students in various universities in Java and Bali, through a survey that was applied to the final sample of 205 students. Data analysis is carried out through structural equation modeling and shows that structures that affect students' satisfaction with the tertiary institutions where they study in the islands of Java and Bali are Guarantee, Tangibility, and Empathy factors.
 
Keywords: Undergraduate Students, Perceived Service Quality, Students’ Satisfaction, Innovative Learning Approach
 
Publisher Forum Dosen Indonesia
 
Date 2020-07-24
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://journal.fdi.or.id/index.php/jaspt/article/view/298
10.36339/jaspt.v4i1.298
 
Source JAS-PT (Jurnal Analisis Sistem Pendidikan Tinggi Indonesia); Vol 4 No 1 (2020): JAS-PT Edisi JULI 2020; 9 - 20
2620-5718
2580-5339
 
Language eng
 
Relation http://journal.fdi.or.id/index.php/jaspt/article/view/298/190
 
Rights Copyright (c) 2020 JAS-PT (Jurnal Analisis Sistem Pendidikan Tinggi Indonesia)
 

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