A Study on Consumer Protection in PACL with Special Reference to Insurance in Cuddalore District

Indian Journal of Commerce and Management Studies

View Publication Info
 
 
Field Value
 
Title A Study on Consumer Protection in PACL with Special Reference to Insurance in Cuddalore District
 
Creator ., N.Nadanamoorthy
., S.Dinesh
., S.Dhachanamoorthy
 
Subject
Consumer protection, service quality, ombudsman, redressal, Corporate agent
 
Description This study primarily reveals about the consumer protection in insurance sector with reference to the leading corporate agency (PACL Insurance Service Limited) of Max New York Life Company Limited. The major objectives of this study are: Transparency and Understandability of information provided by PACL, the Claims Procedure of PACL, To examine the Service Offered and product sales of PACL. The major findings of this research study are: most of the respondents are, about PACL by their friends / relatives,  have launched complaint regarding shortage in services, having Annual Income below one lakh. The major suggestions of this research study are: terms of condition must be in understandable way. Since, most of the consumers are Agriculture and have their Education upto School level only, must give training to the Agents because most of the customer said that they found shortages regarding improper guidance of Agent. The researcher found that overall consumer protection was satisfied. The company tries it best to offer better service. However further improvements as per suggestions will yield effective results.
 
Publisher Indian Journal of Commerce and Management Studies
 
Contributor ERM Publications, India
 
Date 2020-03-10
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://scholarshub.net/index.php/ijcms/article/view/494
 
Source Indian Journal of Commerce and Management Studies; Vol 2, No 7 (2011)
22295674
22490310
 
Language eng
 
Relation http://scholarshub.net/index.php/ijcms/article/view/494/488
 
Rights Copyright (c) 2020 Indian Journal of Commerce and Management Studies
 

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